Sutter Health
Patient Access Representative, Infusion Center
Sutter Health, San Francisco, California, United States, 94199
Overview
We are so glad you are interested in joining Sutter Health! Organization:
CPMC-California Pacific Med Center Pacific Position Overview:
Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.
Responsibilities
Register patients and collect necessary information to financially clear them for service and delivery of care.
Greet patients and family members; verify information and coordinate registration and financial clearance.
Enhance the patient experience by providing knowledgeable customer service and guidance on Sutter Health system and services.
Education
HS Diploma or General Education Diploma (GED)
Typical Experience
1 year of recent relevant experience.
Skills and Knowledge
General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
Working knowledge and understanding of insurance and medical terminology.
EMTALA and Consent Laws knowledge.
Time management and ability to manage frequent in-person patient contacts while maintaining and documenting data in patient registration systems.
Ability to work in multiple computer systems (patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, data quality monitoring) accurately and efficiently.
Verbal and written communication and active listening skills.
Accuracy and attentiveness to detail; decision making and problem-solving skills.
Ability to manage concurrent tasks/projects in a diverse environment.
Ability to meet or exceed targeted customer service, productivity and quality standards.
Computer proficiency skills; ability to handle confidential information.
Job Details Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Variable
Weekend Requirements:
Occasionally
Benefits:
Yes
Unions:
No
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Equal Opportunity:
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Compensation Pay Range:
$34.00 to $42.50 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
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We are so glad you are interested in joining Sutter Health! Organization:
CPMC-California Pacific Med Center Pacific Position Overview:
Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.
Responsibilities
Register patients and collect necessary information to financially clear them for service and delivery of care.
Greet patients and family members; verify information and coordinate registration and financial clearance.
Enhance the patient experience by providing knowledgeable customer service and guidance on Sutter Health system and services.
Education
HS Diploma or General Education Diploma (GED)
Typical Experience
1 year of recent relevant experience.
Skills and Knowledge
General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
Working knowledge and understanding of insurance and medical terminology.
EMTALA and Consent Laws knowledge.
Time management and ability to manage frequent in-person patient contacts while maintaining and documenting data in patient registration systems.
Ability to work in multiple computer systems (patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, data quality monitoring) accurately and efficiently.
Verbal and written communication and active listening skills.
Accuracy and attentiveness to detail; decision making and problem-solving skills.
Ability to manage concurrent tasks/projects in a diverse environment.
Ability to meet or exceed targeted customer service, productivity and quality standards.
Computer proficiency skills; ability to handle confidential information.
Job Details Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Variable
Weekend Requirements:
Occasionally
Benefits:
Yes
Unions:
No
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Equal Opportunity:
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Compensation Pay Range:
$34.00 to $42.50 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
#J-18808-Ljbffr