Launch Operations Specialist - in office: San Francisco

Requirement: live and work in San Francisco office Launch Operations SpecialistLocation: San FranciscoWelcome to the Launch Team - when a home signs, we're the squad that gets it bookable yesterday. This isn't just onboarding - it's ignition. What You'll DoYou're the mission control for getting homes live on-site - fast. No day looks the same. The clock is not our friend - when a home signs, it's go-time.You'll be:Syncing with property management software (PMS) integrations (think: Hostfully, Streamline, Track, Escapia, etc.)Importing existing reservations and checking data integrityCoordinating across departments (engineering, ops, revenue, design)Setting up listing content (descriptions, pricing, images) and going live - quickly and cleanlySometimes it's straightforward. 99% of the time, it's not. You'll troubleshoot tech issues, dig through data mismatches, and get things done anyway. You need to be the kind of person who doesn't flinch when stuff gets messy - you get curious.Is this you?Thrive in chaos? • Calm in fire drills? • Energized by results and forward motion? • This is for someone who:Doesn't need hand-holdingWorks with urgencyLoves making order out of chaosKnows how to rally the team to ship Education & ExperienceBachelor's degree or equivalent experience in Business, Operations, Information Systems, or related field2-4 years in a fast-paced operations, onboarding, or technical support role (bonus if you've launched software or product onboarding before) Technical & Software RequirementsYou'll need to be comfortable navigating and troubleshooting:Property Management Systems: Streamline, Guesty, Hostaway, Track, etc.Listing Platforms: Airbnb, Vrbo, Booking.comChannel Managers: Rentals United, Beyond, PriceLabsInternal Tools: Linear, Slack, Google WorkspaceBonus: Experience with APIs, CSV imports/exports, or Zapier-like automation tools Final WordIf you're the kind of person who turns "I don't know how to do this" into "I figured it out," we want you.Let's launch.