Boston
Helpdesk Engineer (Onsite) - North Andover, MA Employer: Catapult Solutions Group (staffing partner to our client) Schedule: Monday-Friday, onsite in North Andover (occasional local travel) The Opportunity Our client in North Andover is growing and needs a customer-obsessed Helpdesk Engineer to keep their users productive. You'll handle Tier 1-2 support, close tickets quickly, and jump in on small projects (device rollouts, M365/Intune tasks, onboarding/offboarding). While this starts as an internally focused position, you'll gain exposure to other parts of the business and have ample opportunity for career growth-including opportunities to support an award-winning professional services organization. What You'll Do •Triage and resolve end-user issues via walk-ups, phone, chat, and ticketing (SLA-driven). •Support Windows 10/11 & macOS, O365/M365 apps, Teams, Outlook, OneDrive, SharePoint. •Handle identity & access: Active Directory/Azure AD (Entra), MFA, SSO (Okta or similar). •Perform workstation imaging, deployments, and patching (Intune/Autopilot/SCCM). •Troubleshoot networking basics (TCP/IP, DNS, DHCP, VPN), printers, and peripherals. •Own joiners/movers/leavers: accounts, hardware, licenses, and documentation. •Contribute to knowledge base articles and help improve helpdesk processes. What You Bring •2-4 years in a helpdesk/desktop support role in a fast-paced environment. •Strong M365, Windows, AD/Azure AD; comfort with macOS and mobile device support. •Experience with a ticketing platform (ServiceNow, Jira, Zendesk, etc.). •Excellent customer service, communication, and follow-through. •Ability to lift/move equipment as needed and occasionally visit nearby sites. Nice to Have •Intune/Autopilot, basic PowerShell, JAMF, SCCM experience. •Exposure to endpoint security (EDR), compliance, and asset management. •CompTIA A/Network, Microsoft 365 Fundamentals/MD-102, or similar. •Work Authorization: Candidates must be authorized to work in the U.S. Helpdesk Engineer (Onsite) - North Andover, MA Employer: Catapult Solutions Group (staffing partner to our client) Schedule: Monday-Friday, onsite in North Andover (occasional local travel) The Opportunity Our client in North Andover is growing and needs a customer-obsessed Helpdesk Engineer to keep their users productive. You'll handle Tier 1-2 support, close tickets quickly, and jump in on small projects (device rollouts, M365/Intune tasks, onboarding/offboarding). While this starts as an internally focused position, you'll gain exposure to other parts of the business and have ample opportunity for career growth-including opportunities to support an award-winning professional services organization. What You'll Do •Triage and resolve end-user issues via walk-ups, phone, chat, and ticketing (SLA-driven). •Support Windows 10/11 & macOS, O365/M365 apps, Teams, Outlook, OneDrive, SharePoint. •Handle identity & access: Active Directory/Azure AD (Entra), MFA, SSO (Okta or similar). •Perform workstation imaging, deployments, and patching (Intune/Autopilot/SCCM). •Troubleshoot networking basics (TCP/IP, DNS, DHCP, VPN), printers, and peripherals. •Own joiners/movers/leavers: accounts, hardware, licenses, and documentation. •Contribute to knowledge base articles and help improve helpdesk processes. What You Bring •2-4 years in a helpdesk/desktop support role in a fast-paced environment. •Strong M365, Windows, AD/Azure AD; comfort with macOS and mobile device support. •Experience with a ticketing platform (ServiceNow, Jira, Zendesk, etc.). •Excellent customer service, communication, and follow-through. •Ability to lift/move equipment as needed and occasionally visit nearby sites. Nice to Have •Intune/Autopilot, basic PowerShell, JAMF, SCCM experience. •Exposure to endpoint security (EDR), compliance, and asset management. •CompTIA A/Network, Microsoft 365 Fundamentals/MD-102, or similar. •Work Authorization: Candidates must be authorized to work in the U.S.aa415a4b-8b21-40fc-a65c-70d2b25ca29a