Holyoke Community College
Salary:
$102,685.63 - $113,372.30 Annually Location :
Holyoke, MA Job Type:
Full-time Job Number:
NUP-26-48 Division:
Academic Affairs Opening Date:
10/01/2025 Closing Date:
10/24/2025 11:59 PM Eastern
About Holyoke Community College:
Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.
Mission :
Educate. Inspire. Connect.
Values: Kindness, Inclusion, Trust, Innovation & Collaboration
Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.
Reporting to the Assistant Vice President of Student Affairs & Enrollment Management, the Dean of Student Experience provides strategic leadership and direction for programs, services, and policies that promote student engagement, holistic wellness, and a strong sense of belonging. The Dean oversees the Office of Student Engagement, Orientation and New Student Programs, the college's mental health service partner, and the EAB Navigate Application Administrator, ensuring these areas work in alignment to support student success, retention, and graduation.
The Dean serves as the college's primary student conduct officer, administering the Student Code of Conduct, leading the Concerns Assessment, Referral, and Education (CARE) Team, and fostering a safe, respectful, and inclusive campus environment. In collaboration with faculty, staff, and community partners, the Dean develops and assesses co-curricular, cultural, and leadership programs that enhance students' academic and personal growth. Through a commitment to equity, compliance, and student-centered practices, the Dean of Student Experience plays a critical role in advancing the college's mission and creating a vibrant, supportive learning community.
Provide leadership and oversight for the Office of Student Engagement, Orientation and New Student Programs, and the college's mental health service partner. In this role, the Dean fosters student development through activities that promote leadership, social responsibility, and personal growth. Develop and implement methods of assessment of programs and initiatives administered by the department, including but not limited to student satisfaction, sense of belonging, engagement, leadership development, retention, and degree completion. Use data to inform program improvements and resource allocation. Provide leadership for the implementation and administration of the college's student success management platform, EAB Navigate, through direct oversight and supervision of the Application Administrator; Serve as the college's primary student conduct officer, managing student and organizational conduct cases-including hearings, administrative resolutions, and mediations-in accordance with the Student Code of Conduct, and imposing sanctions designed to foster student learning and development. Serve as a point of contact for students facing challenges or crises, providing guidance, resources, and support related to mental health, personal well-being, and academic difficulties. Serve as a visible advocate for students, addressing concerns promptly and connecting them with appropriate support services. The Dean chairs the Concerns Assessment, Referral, and Education (CARE) Team, coordinating interventions and support strategies for students of concern, and documenting actions taken. Represent HCC at the statewide Code of Conduct Administrator meetings; collaborate with statewide colleagues to prepare updates to the Code of Conduct when necessary and appropriate. Provide training and consultation for students, faculty, staff, and advisors on the Student Code of Conduct, student rights and responsibilities, and community standards; ensure all student clubs and advisors receive ongoing support and guidance. Supervise and support both MCCC and AFSCME employees along with a robust team of student workers in Student Engagement and New Student programs, fostering a collaborative and inclusive student-centered work environment. Maintain accurate, confidential records of conduct cases, violations, and sanctions in Maxient, and prepare regular reports for institutional assessment and compliance. Conduct regular equity audits of student conduct policies, procedures, and sanctions; recommend and implement improvements based on findings. Ensure application of the Code of Conduct procedures at HCC promotes a fair and respectful campus environment. Annually review and update the Student Handbook, Student Code of Conduct, and related resources including web content to ensure compliance, clarity, and accessibility. Lead and manage all aspects of the College's commencement ceremony, including planning, logistics, program design, vendor coordination, staffing, stakeholder communication, budget oversight, accessibility and compliance, and post-event evaluation. Chair the Commencement planning committee. Prepare and manage budgets related to Student Engagement, Orientation and New Student Programs, conduct and mental health services, including state and federal grants, ensuring effective and responsible stewardship of resources. Collaborate with academic Deans and Associate Deans along with Student Affairs Departments such as Admissions, Advising, El Centro, ALANA, and SAMP, to provide a seamless student experience from enrollment through completion. Participate in campus events, orientation activities, and student engagement programming, including occasional evening and weekend commitments. In addition to HCC's main campus, visibility at and engagement with students, faculty and staff at HCC's Center for Health Education and the HCC MGM Culinary Arts Institute is required. Ensure compliance with college policies, and state and federal regulations related to student conduct, activities, and engagement. Perform other duties as assigned to support the mission and goals of Student Affairs and Holyoke Community College. Required Qualifications:
Master's degree in Higher Education Leadership, Social Work, Education, Counseling, Psychology, or closely related field. Five (5) years experience in higher education that includes student affairs, residence life, orientation, or student life. Experience supervising individuals and teams. Knowledge of student development theory and familiarity with current practices and legal affairs related to student judicial affairs. Experience using or administering student success and/or educational technology platforms. Demonstrated ability to listen effectively and communicate clearly. Critical thinking, relationship building, organizational and problem-solving skills. Budget management experience. Equivalency Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Preferred Qualifications:
Experience overseeing multiple Student Affairs departments, including student life and student conduct. Program management experience. Training in trauma-informed approaches, Motivational Interviewing, Mental Health First Aid, and Emotional CPR. Experience working in a community college. Experience with Maxient, Banner, and Navigate360. Direct Reports:
Directly supervises the activities and performance of the Student Engagement Coordinator, Clerk IV in the Office of Student Engagement, Coordinator of Orientation & New Student Programs, and EAB Navigate Application Administrator. Full-time, Non-Unit Professional Position
Salary Range:
$102,685.63 - $113,372.30/year (Grade 8); plus a comprehensive State benefits package.
Hours:
37.5 hrs./week. Funding Source:
State. Additional Details: Please Note: a skills assessment or presentation may be required as part of the interview process.
Disability Accommodations:
Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.
Background Check:
Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. 01
Do you possess a Master's degree in Higher Education Leadership, Social Work, Education, Counseling, Psychology, or closely related field?
Yes No
02
Do you have five (5) years of experience in higher education that includes student affairs, residence life, orientation, or student life?
Yes No
03
Do you have experience supervising individuals and teams?
Yes No
04
Knowledge of student development theory and familiarity with current practices and legal affairs related to student judicial affairs.
Basic Proficient Optimal Advanced
Required Question
$102,685.63 - $113,372.30 Annually Location :
Holyoke, MA Job Type:
Full-time Job Number:
NUP-26-48 Division:
Academic Affairs Opening Date:
10/01/2025 Closing Date:
10/24/2025 11:59 PM Eastern
About Holyoke Community College:
Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.
Mission :
Educate. Inspire. Connect.
Values: Kindness, Inclusion, Trust, Innovation & Collaboration
Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.
Reporting to the Assistant Vice President of Student Affairs & Enrollment Management, the Dean of Student Experience provides strategic leadership and direction for programs, services, and policies that promote student engagement, holistic wellness, and a strong sense of belonging. The Dean oversees the Office of Student Engagement, Orientation and New Student Programs, the college's mental health service partner, and the EAB Navigate Application Administrator, ensuring these areas work in alignment to support student success, retention, and graduation.
The Dean serves as the college's primary student conduct officer, administering the Student Code of Conduct, leading the Concerns Assessment, Referral, and Education (CARE) Team, and fostering a safe, respectful, and inclusive campus environment. In collaboration with faculty, staff, and community partners, the Dean develops and assesses co-curricular, cultural, and leadership programs that enhance students' academic and personal growth. Through a commitment to equity, compliance, and student-centered practices, the Dean of Student Experience plays a critical role in advancing the college's mission and creating a vibrant, supportive learning community.
Provide leadership and oversight for the Office of Student Engagement, Orientation and New Student Programs, and the college's mental health service partner. In this role, the Dean fosters student development through activities that promote leadership, social responsibility, and personal growth. Develop and implement methods of assessment of programs and initiatives administered by the department, including but not limited to student satisfaction, sense of belonging, engagement, leadership development, retention, and degree completion. Use data to inform program improvements and resource allocation. Provide leadership for the implementation and administration of the college's student success management platform, EAB Navigate, through direct oversight and supervision of the Application Administrator; Serve as the college's primary student conduct officer, managing student and organizational conduct cases-including hearings, administrative resolutions, and mediations-in accordance with the Student Code of Conduct, and imposing sanctions designed to foster student learning and development. Serve as a point of contact for students facing challenges or crises, providing guidance, resources, and support related to mental health, personal well-being, and academic difficulties. Serve as a visible advocate for students, addressing concerns promptly and connecting them with appropriate support services. The Dean chairs the Concerns Assessment, Referral, and Education (CARE) Team, coordinating interventions and support strategies for students of concern, and documenting actions taken. Represent HCC at the statewide Code of Conduct Administrator meetings; collaborate with statewide colleagues to prepare updates to the Code of Conduct when necessary and appropriate. Provide training and consultation for students, faculty, staff, and advisors on the Student Code of Conduct, student rights and responsibilities, and community standards; ensure all student clubs and advisors receive ongoing support and guidance. Supervise and support both MCCC and AFSCME employees along with a robust team of student workers in Student Engagement and New Student programs, fostering a collaborative and inclusive student-centered work environment. Maintain accurate, confidential records of conduct cases, violations, and sanctions in Maxient, and prepare regular reports for institutional assessment and compliance. Conduct regular equity audits of student conduct policies, procedures, and sanctions; recommend and implement improvements based on findings. Ensure application of the Code of Conduct procedures at HCC promotes a fair and respectful campus environment. Annually review and update the Student Handbook, Student Code of Conduct, and related resources including web content to ensure compliance, clarity, and accessibility. Lead and manage all aspects of the College's commencement ceremony, including planning, logistics, program design, vendor coordination, staffing, stakeholder communication, budget oversight, accessibility and compliance, and post-event evaluation. Chair the Commencement planning committee. Prepare and manage budgets related to Student Engagement, Orientation and New Student Programs, conduct and mental health services, including state and federal grants, ensuring effective and responsible stewardship of resources. Collaborate with academic Deans and Associate Deans along with Student Affairs Departments such as Admissions, Advising, El Centro, ALANA, and SAMP, to provide a seamless student experience from enrollment through completion. Participate in campus events, orientation activities, and student engagement programming, including occasional evening and weekend commitments. In addition to HCC's main campus, visibility at and engagement with students, faculty and staff at HCC's Center for Health Education and the HCC MGM Culinary Arts Institute is required. Ensure compliance with college policies, and state and federal regulations related to student conduct, activities, and engagement. Perform other duties as assigned to support the mission and goals of Student Affairs and Holyoke Community College. Required Qualifications:
Master's degree in Higher Education Leadership, Social Work, Education, Counseling, Psychology, or closely related field. Five (5) years experience in higher education that includes student affairs, residence life, orientation, or student life. Experience supervising individuals and teams. Knowledge of student development theory and familiarity with current practices and legal affairs related to student judicial affairs. Experience using or administering student success and/or educational technology platforms. Demonstrated ability to listen effectively and communicate clearly. Critical thinking, relationship building, organizational and problem-solving skills. Budget management experience. Equivalency Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Preferred Qualifications:
Experience overseeing multiple Student Affairs departments, including student life and student conduct. Program management experience. Training in trauma-informed approaches, Motivational Interviewing, Mental Health First Aid, and Emotional CPR. Experience working in a community college. Experience with Maxient, Banner, and Navigate360. Direct Reports:
Directly supervises the activities and performance of the Student Engagement Coordinator, Clerk IV in the Office of Student Engagement, Coordinator of Orientation & New Student Programs, and EAB Navigate Application Administrator. Full-time, Non-Unit Professional Position
Salary Range:
$102,685.63 - $113,372.30/year (Grade 8); plus a comprehensive State benefits package.
Hours:
37.5 hrs./week. Funding Source:
State. Additional Details: Please Note: a skills assessment or presentation may be required as part of the interview process.
Disability Accommodations:
Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.
Background Check:
Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. 01
Do you possess a Master's degree in Higher Education Leadership, Social Work, Education, Counseling, Psychology, or closely related field?
Yes No
02
Do you have five (5) years of experience in higher education that includes student affairs, residence life, orientation, or student life?
Yes No
03
Do you have experience supervising individuals and teams?
Yes No
04
Knowledge of student development theory and familiarity with current practices and legal affairs related to student judicial affairs.
Basic Proficient Optimal Advanced
Required Question