Senior Solutions Consultant New New York City, Boston, Philadelphia Job at PolyA

Overview

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants enable businesses to deliver outstanding customer service that rivals human agents. Our customers, including the world’s leading brands, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily workflows.

What you’ll be doing

• Working as part of a Solutions Consulting team supporting direct and indirect sales to new and existing customers and partners.
• Leading discovery, technical reviews and workshops to understand customer environments, technical and business goals and objectives.
• Crafting and presenting business and technical outputs to prospects and clients.
• Collaborating with Product Management, Engineering and Research to provide insights from the field and collaborate on cutting edge solutions.
• Contribute to technical responses to RFPs, RFIs, proposals, and security questionnaires.

What you\'ll come with

• Experience in a customer facing solutions consulting, sales engineering, or solution architect role.
• Knowledge of contact center solutions such as Genesys, Nice, Five9, Cisco, Avaya, Amazon Connect, etc.
• Strong understanding of CX best practices, trends and expectations for brand conscious enterprises.
• Knowledge of integration methodologies and technologies such as REST APIs and SOAP.
• A firm understanding of telephony, PSTN, SIP & RTP.
• High-level understanding of privacy, compliance and security requirements such as SOC2, ISO27001, GDPR/CPPA, HIPAA
• Experience developing proposals and building ROI models.
• Ability to lead conversations around Customer Experience with business and technical stakeholders.

Compensation and Benefits

• We provide a competitive salary range for this role, which is a base salary of $150,000 – $165,000, depending on level and experience. This range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.
• In addition to base salary, this position includes commission and equity in the business, giving you the opportunity to share in the company’s long-term success.
• Participation in the company’s employee share options plan
• Medical, dental & vision coverage: 100% for employee and 70% for dependents
• The opportunity to contribute to the company\'s 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• One-off WFH allowance to support remote work setup
• Company-funded fertility and family-forming programmes

Equal Opportunity and Privacy

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Privacy Notice for our recruitment process is provided via the link in the recruitment materials. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Other

This role does not offer visa sponsorship at this time. If you require sponsorship to work in the United States, please consider this before applying.