Hilton Worldwide, Inc.
Front Desk Supervisor - DoubleTree by Hilton Chicago Magnificent Mile
Hilton Worldwide, Inc., Chicago, Illinois, United States, 60290
Job Description - Front Desk Supervisor - DoubleTree by Hilton Chicago Magnificent Mile
The Double Tree by Hilton Hotel Chicago- Magnificent Mile is looking for a Front Desk Supervisor to join the team! This contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier.
The Front Desk Supervisor is a full-time position, working rotating/flexible shifts, starting at either 7am to 3pm, or 3pm to 11pm. Some overnights may be required. Weekends and holidays required.
Our current wage range for this role is $24.00-$25.00 per hour. For full-time employees, Hilton offers benefits including health insurance, 401k, extensive Paid Time Off, Team Member/Friend & Family Travel Program, Team Member recognition, and other benefits.
Benefits
Go Hilton travel program: 100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement Job Responsibilities
Provides guest service, guidance, and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules, and assists in evaluating staff. Requirements
The ideal candidate has at least 1 year of Front Office Supervisor Experience. Knowledge of OnQ and Voice systems is always a plus. Quality Productivity Customer Focus We look for demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency and discipline.
#J-18808-Ljbffr
Go Hilton travel program: 100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement Job Responsibilities
Provides guest service, guidance, and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules, and assists in evaluating staff. Requirements
The ideal candidate has at least 1 year of Front Office Supervisor Experience. Knowledge of OnQ and Voice systems is always a plus. Quality Productivity Customer Focus We look for demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency and discipline.
#J-18808-Ljbffr