Compass Group Canada is hiring: LOBBY GUEST SERVICES AGENT in New York

Overview

Salary: $24/Hr-$25/Hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay.

Responsibilities

• Greet and handle visitors with a smile and maintain eye contact through the interaction. Follow established procedures for arrivals, coordinating with in-house security as appropriate. Address guests and clients by name whenever possible.
• Answer telephones in a friendly, professional manner, take messages with accuracy, transfer calls, and handle or refer questions and requests. Use proper telephone techniques and personalization by using names.
• Implement established security policies and procedures for arriving and departing visitors, contractors, and delivery personnel.
• Manage activity in the internal visitor processing system. Register all guest activity and liaise with other centers on visitor processing.
• Act as a hospitality services resource to guests, visitors, and employees, providing way-finding and amenities, information on commuting, nearby amenities, and organizational information.
• Handle car service requests for visitors and staff.
• Stand during peak business hours and when greeting guests.
• Communicate requests to internal support departments (building maintenance, IT, AV, mail room) as needed.
• Understand and follow emergency procedures; perform designated tasks if an emergency occurs.
• Adhere to uniform and grooming policies. Maintain an attractive, neat Reception area (e.g., keeping newspapers, coffee service replenished).
• Troubleshoot a wide variety of requests for guests and members. Learn company culture and areas of activity to create transparency.
• Assist with coverage in other locations as needed; adhere to flexible schedules to meet business demands.
• Prepare and submit daily reports; participate in daily, weekly, and monthly meetings.
• Adhere to the “20 Second Rule” and notify the manager on duty of occurrences.
• Capacity to take on additional duties as assigned; responsibilities may be added or changed as necessary.
• Follow protocol for personalized email confirmations and internal correspondence.
• Cross-train in conference centers and Trading Floors to provide coverage during PTOs and sick leave.
• Learn EMS reservation system to assist with room bookings and re-confirmations while covering conference centers and Trading Floors.

Key Competencies

• A genuine sense of hospitality and commitment to delivering Platinum Service Standard.
• Ability to work under pressure, prioritize tasks, and interact with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology/equipment.
• Punctual, dependable, and dedicated to operational excellence.
• Discreet, ethical and committed to confidentiality.
• Professional, with ownership and accountability within and outside the job scope.
• Two to three years’ experience in a client service/reception role within hospitality or corporate settings.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.

Compass Group is an equal opportunity employer. We are committed to fair treatment of applicants and associates regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification.

Qualified candidates must be able to perform essential functions with or without reasonable accommodation. This job post is not necessarily an exhaustive list of all duties or requirements and the company reserves the right to modify functions as needed. We will consider qualified applicants with criminal histories in compliance with applicable laws, including Fair Chance Acts.

Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may be eligible for paid/unpaid time off benefits per applicable laws. For Washington State, Maryland, or remote positions, click here for paid time off benefits information.

Req ID: 1468356

Rapport a specialized division of FLIK Hospitality Group