Night Auditor Job at Concord Hospitality Enterprises in Norfolk

Overview

We are hiring a Night Auditor! We are looking for people that have a passion to serve others. Working at the front desk is the hub of the hotel with the most interaction with our guests. The department is open 24/7, so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the night shift, you are essentially working without management supervision, so your responsibility is seen as even greater as you assist in closing out the business for the day and check in or out guests during non-traditional hours. Your proactive, responsive, and caring approach will make all the difference. The night shift also ensures guest safety by monitoring abnormal activity inside and outside of the hotel and tracking weather issues that could threaten resting guests. If you enjoy working semi-independently from others and have a winning personality and a high sense of responsibility, this role is perfect for you. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Responsibilities

• As a Front Desk Night Auditor, you are responsible for giving our guests the best hospitality experience by:
• Processing credit card transactions and other day-of charges (restaurant, events, lounge)
• Handling phone system, transferring calls, reservations, etc.
• Verifying, balancing and reviewing hotel room availability
• Performing check-in and check-out procedures
• Administering guest payment policies and looking for errors from the day shifts
• Preparing folios for the morning departing guests
• Maintaining overall lobby appearance and assisting with AM breakfast setup if needed
• Being versed in all hotel emergency procedures

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, short-term/long-term disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates in the market and provide a great work environment where associates are valued. Our Associate First policy is a way of life. We offer engaging activities on property to show we care about you and your development.

Equal Opportunity Employer

This employer is proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality