Lead Online Shopper Job at Festival Foods in Kimberly

Location

Kimberly

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Overview

Job Summary: Join us as a Lead Online Shopper (Full-Time) at Festival Foods. Deliver an Outstanding Online Shopping Experience. As a Lead Online Shopper, you’ll play a key role in creating a seamless and enjoyable online shopping experience for our guests. You’ll lead by example, ensuring that every order is picked with care, accuracy, and efficiency. In this retail role, you’ll support and coach a small team while keeping operations running smoothly in our Click N Go department. If you’re passionate about online shopping and guest service, this role is for you!

What You’ll Do

• Lead and support a team – Actively coach, teach, and mentor associates to ensure smooth operations and top-notch guest service.
• Pick, pack, and prepare orders – Select only the freshest and highest-quality products, following guest preferences and notes.
• Manage order fulfillment – Retrieve staged orders quickly upon guest arrival, process payments, and load groceries into vehicles.
• Ensure guest satisfaction – Communicate order updates, offer thoughtful substitutions, and provide a pleasant guest experience.
• Keep operations running smoothly – Maintain the organization and cleanliness of Click N Go areas and assist guests with online order inquiries.
• Manage time – Prioritize tasks effectively and adapt to unplanned duties.

What You Bring

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent experience
• Strong leadership and mentoring skills
• Excellent verbal and written communication
• Self-starter mindset with the ability to work independently
• Basic proficiency in Microsoft Office (Outlook, Excel, Word)
• A valid liquor license (or willingness to obtain one)

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work in varying temperatures such as sales floor, refrigerators, backrooms & coolers
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Ability to bend, kneel and stand for extended periods of time
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials

Work Schedule

This full-time Lead Online Shopper role offers 38-40 hours per week, with shifts that may include morning shifts, afternoons, evenings, weekends, and holidays.

Join us in delivering an exceptional online shopping experience while growing your career in retail!

Benefits

Why You’ll Love It Here

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, with additional Sunday/holiday premiums. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Includes paid parental leave, fitness reimbursement, EAP, and LEAPCare resources for confidential support related to health and life events.
• Save for Your Future: 401(k) with discretionary match to help associates save for retirement. Festival Foods is committed to an inclusive environment and equal employment opportunities for all.

Address

800 E. Maes Avenue

City

Kimberly

State

WI

Postal Code

54136