Call Center Representative (Temporary) Job at Ascensus in Miami

Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job.

We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!

Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here!

This is a temporary position with the possibility of converting to full time based on company need and performance. The hourly rate is $19. Class start date is 10/29/25

Key Details:

• These positions are 100% fully remote

Training and Schedule: The first 4-6 weeks consist of training from 10:00 am to 6:30 pm EST. After training is complete, you will be offered one of the following shifts (times are in Eastern Standard Time):

• 9:30 am-to6:00 pm
• 10:00 am to 6:30 pm
• 10:30 am to 7:00 pm
• 11:30 am to 8:00 pm
• 12:00 am to 9:00 pm

Job Responsibilities: The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans.

Essential Functions: Provide high quality service to all callers using phone, email or chat. Handle requests, provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes.

Requirements:

• High school diploma or GED, and further applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred
• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.
• Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.
• Computer proficiency is required
• Excellent listening, verbal and written skills
• Detail oriented, flexible, and self-motivated

EEO Statement: We are an equal opportunity employer and welcome applications from diverse candidates.