Precision Castparts Corp. (PCC) is hiring: IT Support Specialist III in Houston

Overview

• Country: United States of America
• State / County: Texas
• City: Houston
• Division: Wyman Gordon
• Company: Wyman Gordon Division
• Function: Information Technology
• Workplace Type: On-Site
• Position type: Full Time
• Opportunity ID: 18981

Company Profile

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Job Description

Job Summary: As a Client Technology Analyst Level 3, you assume a senior role within our IT support team. Your primary responsibility is to provide expert-level technical support, resolving complex IT issues, and managing escalated support requests from Level 1 and Level 2 technicians. You will diagnose intricate hardware, software, network, and system-related problems, and play a key role in IT projects by planning, executing, and documenting them. You will maintain records of support activities, update the knowledge base with solutions to recurring issues, and provide guidance to junior IT staff. You will ensure security policies, standards, and regulations are followed, and communicate status and resolutions clearly to end-users. The ideal candidate can quickly build friendly, professional relationships with a variety of coworkers. The Help Desk Level 3 position is senior in the IT support hierarchy and may involve some remote work and occasional travel; travel up to 10% as needed.

Responsibilities

• Provide expert-level technical support to resolve complex IT issues across hardware, software, network, and systems.
• Act as the point of escalation for Level 1 and Level 2 technicians; guide them and coordinate with engineering, systems administration, and/or application development teams as needed.
• Identify, diagnose, and resolve complex IT problems through in-depth analysis and collaboration with other IT teams.
• Maintain thorough records of support activities, configurations, and project documentation; keep the knowledge base updated with solutions to recurring issues.
• Provide guidance, mentoring, and on-the-job training to junior IT support staff.
• Ensure compliance with security policies, standards, and regulations; assist in managing security incidents and implementing best practices.
• Collaborate with third-party vendors and service providers when necessary.
• Proactively identify areas for improvement in IT processes, procedures, and systems to enhance efficiency and reliability.
• Maintain effective communication with end-users and provide clear explanations of issues and resolutions.
• Be available on rotation to address critical IT issues outside of regular hours.
• Occasional travel as needed (up to 10%).

Qualifications

• 5-7 years of experience in IT user support or a related role, including prior experience as a Level 2 technician.
• Hands-on knowledge of IT systems, hardware, software, networking, and server infrastructure; strong troubleshooting and problem-solving skills.
• Strong verbal and written communication skills for technical and non-technical audiences.
• Solid understanding of cybersecurity best practices and ability to implement security measures effectively.
• Willingness to adapt to new technologies and stay current with industry trends.
• Collaboration and teamwork abilities to work with other IT teams and departments.
• Strong critical thinking and problem-solving skills.

Desired Qualifications

• College degree (associate or bachelor) or equivalent experience in information technology.
• Experience as a direct contributor, coordinator or manager of long-term or complex IT projects.
• Hands-on experience with Dell hardware and support, Splunk, ServiceNow, LANSweeper, SolarWinds, Veeam, VMWare, MS-SQL or similar IT management tools.

Perfect Fit

• Willingness to step out of comfort zone with a creative problem-solving mindset.
• Can-do attitude; ability to self-start and self-manage.
• Experience in manufacturing or corporate-style environments is beneficial.
• Patience, empathy, and ability to manage multiple tickets and projects while providing respectful support.
• Ability to prioritize and adapt to changing business needs and priorities.
• Broad IT experience across helpdesk, cybersecurity, user and system administration, desktop deployment, infrastructure, and networking.
• Collaborative mindset; capable of mentoring teammates and sharing knowledge.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The position may involve access to production processes subject to national security controls under ITAR and EAR. A U.S. Person or eligible status is required to work in this facility or obtain necessary licenses from the relevant government agency.