We're looking for a highly capable and experienced Manager, IT Support to lead our global IT Support team. This position is based in our New York City office. This role involves delivering exceptional technical support services, managing IT infrastructure, and optimizing the employee technology experience. The perfect candidate will possess excellent leadership abilities, robust technical expertise, and a strong dedication to process enhancement.
What You’ll Do:
- Lead, mentor, and manage a team of IT Support Engineers, fostering a culture of high performance, continuous learning, and customer service excellence.
- Establish and track key performance indicators (KPIs) for the team, ensuring service level agreements (SLAs) are consistently met or exceeded.
- Manage the team\'s shift schedules, on-call rotations, and resource allocation to ensure 24/7 or appropriate coverage for employee support needs.
- Oversee the onboarding and offboarding process for all employees, ensuring new hires have the necessary equipment and access from day one, and departures are handled securely and efficiently.
Technical Operations & Support
- Oversee the deployment, management, and troubleshooting of end-user hardware and operating systems, including macOS and Windows.
- Provide high-level technical support across our core enterprise systems (Okta, Google Workspace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.)
- Ensure all IT assets are tracked and managed accurately, maintaining an up-to-date inventory.
Process & Infrastructure Improvement
- Develop, document, and implement IT policies, procedures, and best practices to standardize support processes and improve service efficiency.
- Manage the selection, procurement, and deployment of new technology and equipment.
- Act as an escalation point for complex technical issues, providing hands-on support and resolution when necessary.
What We’re Looking For:
- 7+ years of proven experience in an IT Support or Service Desk role, with at least 2 years in a leadership or management capacity.
- In-depth, hands-on experience supporting and troubleshooting macOS and Windows operating systems in an enterprise environment.
- Strong administrative and technical expertise across core enterprise tools, including Okta, Google Workspace, Slack, Zoom, Atlassian (Jira, Confluence), Jamf, Intune, and network fundamentals with experience managing Cisco Meraki or similar infrastructure.
- Demonstrated ability to manage IT inventory, procurement, and asset life cycles, especially for onboarding and offboarding.
- Excellent communication, interpersonal, and problem-solving skills.
- Relevant certifications (e.g., ITIL, CompTIA, Apple, Microsoft) are a plus.
- Bachelor’s degree in Information Technology, Computer Science, or a related field is a huge plus.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$101,250 — $173,000 USD
Navan is the leading all-in-one business travel and expense management solution that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com .
Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family\'s needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.
Workplace Policy
Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office.
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
Please review Navan\'s Candidate Privacy Notice here .
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".