ProSidian Consulting, LLC is hiring: Information Technology IT Systems Support S

Job Description

ProSidian Seeks a Information Technology (IT) Systems Support Specialist for Program Support on a contract basis, generally located across the CONUS - Richland, Washington, supporting DOE EM Hanford.

We seek IT Systems Support Specialist candidates with relevant Environmental Management Sector Experience to support professional services engagement for Environmental Management Sector Clients such as DOE.

JOB OVERVIEW

Provide services and support as an IT Systems Support Specialist, focusing on Environmental Services Solutions for clients such as the U.S. Department of Energy – Environmental Management, Hanford Field Office.

Mission support services enhance infrastructure, operations, and logistics, driving safe, reliable, and efficient Hanford performance.

RESPONSIBILITIES AND DUTIES

Provide Tier 1/2 support, manage accounts, patch systems, document knowledge base. This role provides services and support for Program Office, including programmatic technical support, project controls, cybersecurity analyst support, IT equipment administration support, and security support.

Administer cloud environments, provide technical support, maintain system documentation, and manage IT equipment inventory to support DOE's mission and enhance IT infrastructure.

QUALIFICATIONS

Desired Qualifications: 4–7+ years IT support; DOE preferred. AA/BS IT or related; certifications helpful.

SKILLS REQUIRED

Service desk tools, O365, troubleshooting. Primarily focused on assisting program and project management support in daily business activities.

COMPETENCIES REQUIRED

• Customer focus, patience, documentation.

ANCILLARY DETAILS OF THE ROLES

• Publish self-service guides for DOE users.
• Functional attributes of this role include IT systems/application support.
• Job Tasks: Job Tasks related to Hanford Field Office (HFO) General Support Services (GSS) in this role shall include a broad spectrum of support responsibilities.
• Travel: Travel as coordinated with the technical point of contact and approved in writing by the CO in advance is allowed.
• Security Requirements: ProSidian Team Members shall have a Facility Clearance, and their subcontractors and team members proposed to perform classified work shall have a Facility Clearance.
• Place of Performance: Work shall be conducted at the Hanford Field Office and the Hanford Site in Richland, Washington.
• Government-Furnished Resources: The Government will provide the ProSidian Team with office space, computer workstations, and required software at the Hanford Field Office (HFO) location to support the performance of all tasks.

BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. We invest in our employees to help them stay healthy and achieve work-life balance.

Competitive Compensation, Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. Group Medical Health Insurance Benefits, Group Dental Health Insurance Benefits, Group Vision Health Insurance Benefits, 401(k) Retirement Savings Plan, Vacation and Paid Time-Off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, Security Clearance, ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, Flexible Spending Account, Supplemental Life/Accidental Death and Dismemberment Insurance, Short- and Long-Term Disability Insurance.

ADDITIONAL INFORMATION

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina.