ZipRecruiter
Job DescriptionJob DescriptionCompany Description
Elga Labwater, a division of Veolia Water Tech. is the industry leader in providing water purification systems and services to laboratories. Veolia Water Tech. provides water services through public-private partnerships and industrial outsourcing agreements and is composed of the top water professionals in every corner of the globe. Our parent company, Veolia, is the world leader in ecological transformation.
Job Description
Job Summary: As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician/Technical Support Specialist is a dual role responsible for providing on-site technical service and support as well as remote technical assistance. This position requires excellent technical skills, field service experience, and the flexibility to travel to customer sites as needed.
To provide appropriate service coverage in the region, the ideal candidate will be based within commuting distance of our Woodridge IL office but also be within travel distance of Central and Southern IL.
Key Responsibilities:
Field Service Duties:
Install, configure, and test systems at customer locations according to specifications and procedures
Perform scheduled preventive maintenance on existing equipment and systems
Diagnose and troubleshoot equipment and system issues on-site
Repair or replace faulty components and parts as needed
Provide training and guidance to customers on the proper operation and maintenance of equipment
Maintain accurate service records and documentation
Respond promptly to service calls and customer requests
Follow all safety protocols and procedures when working on-site
Technical Support Duties:
Provide remote technical support via phone and email to both internal and external customers
Troubleshoot system issues
Walk customers through problem-solving steps and solutions
Create knowledge base articles to document solutions to common issues
Handling of customer warranty claims
Escalate issues to management when needed
Maintain up-to-date knowledge of products, services, and technical developments
This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background, outstanding customer service skills, and the flexibility to work both on-site and remotely as needed.
Qualifications
Qualifications:
High school diploma or equivalent; technical or vocational training is
Minimum of 2 years of experience as a Field Service Technician or in a related role
Strong technical aptitude and ability to troubleshoot and repair equipment
Excellent problem-solving and analytical skills
Proficient in using diagnostic tools and equipment
Ability to read and interpret technical manuals, schematics, and diagrams
Strong communication and customer service skills
Willingness to travel to customer sites as required
Valid driver's license and clean driving record
Additional Qualifications:
Associate's degree or certification in a relevant technical field
Prior experience with ELGA Labwater product lines
Salesforce CRM experience
Additional Information
We offer a competitive salary package and benefits, along with opportunities for growth and advancement within our organisation. If you are a dedicated professional with a passion for delivering outstanding field service, we encourage you to apply for this rewarding opportunity
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to , color, , , , , , or protected veteran status.
(Salary Range $70,000 - $80,000 a year) +incentives
As an inclusive company, Veolia is committed to and gives equal consideration to all applications, without discrimination.
Elga Labwater, a division of Veolia Water Tech. is the industry leader in providing water purification systems and services to laboratories. Veolia Water Tech. provides water services through public-private partnerships and industrial outsourcing agreements and is composed of the top water professionals in every corner of the globe. Our parent company, Veolia, is the world leader in ecological transformation.
Job Description
Job Summary: As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician/Technical Support Specialist is a dual role responsible for providing on-site technical service and support as well as remote technical assistance. This position requires excellent technical skills, field service experience, and the flexibility to travel to customer sites as needed.
To provide appropriate service coverage in the region, the ideal candidate will be based within commuting distance of our Woodridge IL office but also be within travel distance of Central and Southern IL.
Key Responsibilities:
Field Service Duties:
Install, configure, and test systems at customer locations according to specifications and procedures
Perform scheduled preventive maintenance on existing equipment and systems
Diagnose and troubleshoot equipment and system issues on-site
Repair or replace faulty components and parts as needed
Provide training and guidance to customers on the proper operation and maintenance of equipment
Maintain accurate service records and documentation
Respond promptly to service calls and customer requests
Follow all safety protocols and procedures when working on-site
Technical Support Duties:
Provide remote technical support via phone and email to both internal and external customers
Troubleshoot system issues
Walk customers through problem-solving steps and solutions
Create knowledge base articles to document solutions to common issues
Handling of customer warranty claims
Escalate issues to management when needed
Maintain up-to-date knowledge of products, services, and technical developments
This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background, outstanding customer service skills, and the flexibility to work both on-site and remotely as needed.
Qualifications
Qualifications:
High school diploma or equivalent; technical or vocational training is
Minimum of 2 years of experience as a Field Service Technician or in a related role
Strong technical aptitude and ability to troubleshoot and repair equipment
Excellent problem-solving and analytical skills
Proficient in using diagnostic tools and equipment
Ability to read and interpret technical manuals, schematics, and diagrams
Strong communication and customer service skills
Willingness to travel to customer sites as required
Valid driver's license and clean driving record
Additional Qualifications:
Associate's degree or certification in a relevant technical field
Prior experience with ELGA Labwater product lines
Salesforce CRM experience
Additional Information
We offer a competitive salary package and benefits, along with opportunities for growth and advancement within our organisation. If you are a dedicated professional with a passion for delivering outstanding field service, we encourage you to apply for this rewarding opportunity
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to , color, , , , , , or protected veteran status.
(Salary Range $70,000 - $80,000 a year) +incentives
As an inclusive company, Veolia is committed to and gives equal consideration to all applications, without discrimination.