AccessOwl
Customer Success Manager (Identity & Access Management)
AccessOwl, San Francisco, California, United States, 94199
Customer Success Manager (Identity & Access Management)
Join to apply for the
Customer Success Manager (Identity & Access Management)
role at
AccessOwl This range is provided by AccessOwl. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $150,000.00/yr TL;DR: You want to work directly with IT and security teams at some of the world’s fastest growing companies, helping them onboard, adopt, and expand AccessOwl. You enjoy building processes, solving real customer problems, and shaping how a startup delivers value post-sale. This is an in-person role in San Francisco (3 days per week in office, with flexible WFH days). AccessOwl is building the first AI-native Access Governance Suite . We make it radically easier for IT and security teams to manage SaaS access, stay compliant, and eliminate shadow IT, without the overhead of traditional identity systems. We founded AccessOwl out of frustration with manual onboarding, offboarding, and compliance workflows that slow companies down. By combining automation with agentic AI, we’re redefining how modern IT admins govern SaaS. We are a profitable, Y Combinator-backed startup working with companies like Harvey AI, Monarch, and Motion. Our team is customer-centric, pragmatic, and ambitious. Responsibilities
Own post-sale relationships serving as primary technical and strategic partner Guide customers through onboarding, implementation, and adoption of AccessOwl’s platform Translate customer needs into product configurations, integrations, and best practices Troubleshoot and resolve technical issues in collaboration with engineering and product Proactively monitor account health, mitigate churn risk, and identify opportunities for expansion Advocate for customers internally, providing structured product feedback that shapes the roadmap That’s you
2+ years of experience in either customer success, account management, IT administration, or IT helpdesk (MSP experience is a plus) Solid understanding of IT, identity, and SaaS ecosystems (Google Workspace, Okta, Microsoft Entra, SSO, SCIM, etc.) Nice to have: First hand experience with SOC 2 or ISO27001 requirements around access controls Excellent communicator, able to engage confidently with CTOs, IT admins, InfoSec teams or non-IT stakeholders like HR and operations Hands-on problem solver who enjoys digging into customer challenges instead of just passing tickets along Builder mindset - you like creating better processes, and you are not shy to use automation tools like Zapier or n8n to remove repetitive work Thrives in a startup environment with evolving processes and expects to shape, not just follow You may not be a good fit if…
You only want to do strategic check-ins but avoid hands-on problem solving You expect rigid SOPs and predefined playbooks instead of building them Prefer working behind the scenes - this is a high-touch, customer-facing role. What we offer
In-person work at our San Francisco office 3 days a week, with flexible WFH days Yearly international team retreats to collaborate and celebrate wins i.e. Madeira (Portugal), Berlin (Germany) Opportunity to shape the customer success function at an early-stage, profitable startup Why us
We’re building an entirely new category: AI-native Access Governance You’ll work closely with founders and a small, ambitious team that pushes you to grow fast We’re backed by Y Combinator and already profitable with strong traction We focus on impact, pragmatism, and building processes that actually work for customers, not busywork
#J-18808-Ljbffr
Join to apply for the
Customer Success Manager (Identity & Access Management)
role at
AccessOwl This range is provided by AccessOwl. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $150,000.00/yr TL;DR: You want to work directly with IT and security teams at some of the world’s fastest growing companies, helping them onboard, adopt, and expand AccessOwl. You enjoy building processes, solving real customer problems, and shaping how a startup delivers value post-sale. This is an in-person role in San Francisco (3 days per week in office, with flexible WFH days). AccessOwl is building the first AI-native Access Governance Suite . We make it radically easier for IT and security teams to manage SaaS access, stay compliant, and eliminate shadow IT, without the overhead of traditional identity systems. We founded AccessOwl out of frustration with manual onboarding, offboarding, and compliance workflows that slow companies down. By combining automation with agentic AI, we’re redefining how modern IT admins govern SaaS. We are a profitable, Y Combinator-backed startup working with companies like Harvey AI, Monarch, and Motion. Our team is customer-centric, pragmatic, and ambitious. Responsibilities
Own post-sale relationships serving as primary technical and strategic partner Guide customers through onboarding, implementation, and adoption of AccessOwl’s platform Translate customer needs into product configurations, integrations, and best practices Troubleshoot and resolve technical issues in collaboration with engineering and product Proactively monitor account health, mitigate churn risk, and identify opportunities for expansion Advocate for customers internally, providing structured product feedback that shapes the roadmap That’s you
2+ years of experience in either customer success, account management, IT administration, or IT helpdesk (MSP experience is a plus) Solid understanding of IT, identity, and SaaS ecosystems (Google Workspace, Okta, Microsoft Entra, SSO, SCIM, etc.) Nice to have: First hand experience with SOC 2 or ISO27001 requirements around access controls Excellent communicator, able to engage confidently with CTOs, IT admins, InfoSec teams or non-IT stakeholders like HR and operations Hands-on problem solver who enjoys digging into customer challenges instead of just passing tickets along Builder mindset - you like creating better processes, and you are not shy to use automation tools like Zapier or n8n to remove repetitive work Thrives in a startup environment with evolving processes and expects to shape, not just follow You may not be a good fit if…
You only want to do strategic check-ins but avoid hands-on problem solving You expect rigid SOPs and predefined playbooks instead of building them Prefer working behind the scenes - this is a high-touch, customer-facing role. What we offer
In-person work at our San Francisco office 3 days a week, with flexible WFH days Yearly international team retreats to collaborate and celebrate wins i.e. Madeira (Portugal), Berlin (Germany) Opportunity to shape the customer success function at an early-stage, profitable startup Why us
We’re building an entirely new category: AI-native Access Governance You’ll work closely with founders and a small, ambitious team that pushes you to grow fast We’re backed by Y Combinator and already profitable with strong traction We focus on impact, pragmatism, and building processes that actually work for customers, not busywork
#J-18808-Ljbffr