Stefanini Group
Overview
Join to apply for the
Technical Analyst-CDP
role at
Stefanini Group . Stefanini is looking for a Technical Analyst-CDP in various locations across USA (Hybrid). W2 Only. Details
For quick apply, contact Ayush Dwivedi at Ph: 248-728-2636 or Ayush.Dwivedi@stefanini.com. Job Summary
Utilizes highly specific technical skills to identify and troubleshoot technical issues with multiple electronic access platforms including software and hardware issues in support of end users. Provides analysis on software defects and recommends mitigation strategies or remedies to management. Leads the planning and implementation for system automation projects. Responsibilities
Must be willing to be on call periodically from 8am-2pm ET or 2pm-8pm ET Monday through Friday. Perform technical troubleshooting on highly complex integrated systems, including diagnostic approaches, determining root causes, and identifying solutions on a data lake house hosted in a cloud environment utilizing technologies such as R/SparklyR, Databricks, Starburst, Collibra, Tableau, Python and/or Alteryx. Provide primary technical support to end user community for problems related to software, data issues, data communication and processing errors. Oversee application, production and/or implementation support, both technical and user, for new releases. Consult on application testing strategies, document observations and coordinate responses. Maintain project and application information including schedule, system scope, requirements, and other pertinent documentation. Make recommendations to management regarding process improvements. Coordinate the information flow between business owners and development staff. Coordinate tasks, functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely. Document end-user interactions into the automated call logging tools for tracking and productivity purposes. Validate proposed technical approaches to system or application problem logs and make recommendations for mediation to management. Collaborate with training team to develop and conduct end-user training sessions as well as training and user guides. Coach, mentor and assist the development of other technical support staff; may act as a team leader and coordinate assignments. Lead administrative ad hoc assignments and assist with contingency testing as directed. Work with internal customers and encourage open dialogue to understand requirements, assumptions, current reality, and constraints. Develop, implement and mature support processes, procedures, and best practices to ensure efficient and effective support operations. Monitor the stability, availability and performance of CDP platform, analytics and reporting systems and related application infrastructure. Identify opportunities for process improvements and automation to enhance production support operations. Collaborate with platform engineering, analytics, infrastructure, and product teams to implement improvements and ensure alignment with business objectives. Generate reports on support activities, system performance, and incident trends for CDP stakeholders. Develop and maintain training content, user documentation, support processes, procedures, and incident resolutions. Foster relationships with key stakeholders and user groups, deepen knowledge of evolving support needs. Collect and report on CDP platform and support services metrics. Perform other duties as assigned. Qualifications
Typical Education:
Bachelor's degree from a four-year college or technical school. Typical Work:
Typically 6+ years of experience. Extensive technical knowledge of computer hardware and software, operating systems, browsers, Internet navigation, data, Databricks, Starburst, Collibra, R/SparklyR, Python, Alteryx, SQL, etc. Ability to perform involved, independent research and develop highly creative work products and proposals. Knowledge of complex procedures and practices of a specific function or department. Demonstrates a high degree of creativity in addressing problems and opportunities. Strong verbal and written communication skills with the ability to present and facilitate effective training sessions. Customer-service orientation. Ability to work effectively in a highly matrix or virtual organization. Strong experience in Agile delivery, requirements engineering, backlog development and refinement. Strong experience in stakeholder engagement and working with distributed teams and providers of software solutions. CBAP, Agile Analysis Certification or similar certifications preferred. Broad knowledge of application and data modeling techniques with the ability to identify root causes and suitable solutions. 5+ years (Senior level) / 9+ years (Advanced level) of relevant experience. Strong experience in Agile environment/SAFe framework and agile tools like Jira. Excellent analytical and design skills; ability to facilitate and resolve complex conflicts; ability to articulate technical concepts to all audiences; technical writing expertise. Ability to be flexible and pivot to competing priorities. About Stefanini Group
The Stefanini Group is a global provider of outsourcing, IT digital consulting, systems integration, and staffing services to Fortune 1000 enterprises worldwide. We are a CMM Level 5 IT consulting company with a global presence.
#J-18808-Ljbffr
Join to apply for the
Technical Analyst-CDP
role at
Stefanini Group . Stefanini is looking for a Technical Analyst-CDP in various locations across USA (Hybrid). W2 Only. Details
For quick apply, contact Ayush Dwivedi at Ph: 248-728-2636 or Ayush.Dwivedi@stefanini.com. Job Summary
Utilizes highly specific technical skills to identify and troubleshoot technical issues with multiple electronic access platforms including software and hardware issues in support of end users. Provides analysis on software defects and recommends mitigation strategies or remedies to management. Leads the planning and implementation for system automation projects. Responsibilities
Must be willing to be on call periodically from 8am-2pm ET or 2pm-8pm ET Monday through Friday. Perform technical troubleshooting on highly complex integrated systems, including diagnostic approaches, determining root causes, and identifying solutions on a data lake house hosted in a cloud environment utilizing technologies such as R/SparklyR, Databricks, Starburst, Collibra, Tableau, Python and/or Alteryx. Provide primary technical support to end user community for problems related to software, data issues, data communication and processing errors. Oversee application, production and/or implementation support, both technical and user, for new releases. Consult on application testing strategies, document observations and coordinate responses. Maintain project and application information including schedule, system scope, requirements, and other pertinent documentation. Make recommendations to management regarding process improvements. Coordinate the information flow between business owners and development staff. Coordinate tasks, functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely. Document end-user interactions into the automated call logging tools for tracking and productivity purposes. Validate proposed technical approaches to system or application problem logs and make recommendations for mediation to management. Collaborate with training team to develop and conduct end-user training sessions as well as training and user guides. Coach, mentor and assist the development of other technical support staff; may act as a team leader and coordinate assignments. Lead administrative ad hoc assignments and assist with contingency testing as directed. Work with internal customers and encourage open dialogue to understand requirements, assumptions, current reality, and constraints. Develop, implement and mature support processes, procedures, and best practices to ensure efficient and effective support operations. Monitor the stability, availability and performance of CDP platform, analytics and reporting systems and related application infrastructure. Identify opportunities for process improvements and automation to enhance production support operations. Collaborate with platform engineering, analytics, infrastructure, and product teams to implement improvements and ensure alignment with business objectives. Generate reports on support activities, system performance, and incident trends for CDP stakeholders. Develop and maintain training content, user documentation, support processes, procedures, and incident resolutions. Foster relationships with key stakeholders and user groups, deepen knowledge of evolving support needs. Collect and report on CDP platform and support services metrics. Perform other duties as assigned. Qualifications
Typical Education:
Bachelor's degree from a four-year college or technical school. Typical Work:
Typically 6+ years of experience. Extensive technical knowledge of computer hardware and software, operating systems, browsers, Internet navigation, data, Databricks, Starburst, Collibra, R/SparklyR, Python, Alteryx, SQL, etc. Ability to perform involved, independent research and develop highly creative work products and proposals. Knowledge of complex procedures and practices of a specific function or department. Demonstrates a high degree of creativity in addressing problems and opportunities. Strong verbal and written communication skills with the ability to present and facilitate effective training sessions. Customer-service orientation. Ability to work effectively in a highly matrix or virtual organization. Strong experience in Agile delivery, requirements engineering, backlog development and refinement. Strong experience in stakeholder engagement and working with distributed teams and providers of software solutions. CBAP, Agile Analysis Certification or similar certifications preferred. Broad knowledge of application and data modeling techniques with the ability to identify root causes and suitable solutions. 5+ years (Senior level) / 9+ years (Advanced level) of relevant experience. Strong experience in Agile environment/SAFe framework and agile tools like Jira. Excellent analytical and design skills; ability to facilitate and resolve complex conflicts; ability to articulate technical concepts to all audiences; technical writing expertise. Ability to be flexible and pivot to competing priorities. About Stefanini Group
The Stefanini Group is a global provider of outsourcing, IT digital consulting, systems integration, and staffing services to Fortune 1000 enterprises worldwide. We are a CMM Level 5 IT consulting company with a global presence.
#J-18808-Ljbffr