LN Venues, General Manager

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are seeking a General Manager to oversee business operations, ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures. Job Responsibilities: Establish and maintain high standards of customer service for staff, customers and vendors. Identify and maximize revenue drivers while optimizing the overall guest and artist experience. Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability. Manage overall concert expenses to maximize profits while protecting the guest and artist experience. Oversee food and beverage and merchandise performance and strategies. Hires, trains, and schedules full and part-time employees, and works closely with all subcontractors and/or third-party vendors. Promote and establish 'rental' events in the venue. Works closely with Live Nation promoters and operations, providing direction on standards and compliance. Coordinates and facilitates event set-up with operations. Performs and executes successful settlement of events and timely Flash Reports after events. Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams. Coordinates the day of event activities and matters. Excellent working knowledge of Health & Safety. Implements and complies with the company's audit procedures. Ensures that employees' performance is monitored and reviewed accordingly. Management of employee attendance records for all employees. Any other reasonable duties as required by the executive management. Work closely with key civic governmental departments, as well as interact with the community in general. This position typically supervises several exempt and non-exempt positions. Day-to-day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling. Responsible for meeting staffing levels and budget targets for each event. Generate an Operations costs flash report following each event. Work with all other departments to help fulfill the needed requirements. Advance each show with tour security directors and fulfill tour security requirements. On-site for each event before load-in and until load-out. Other duties as assigned. Requirements: Minimum 5 years of experience as a general manager or operations manager in a hospitality-related business. Must have an extensive background in event sales and promotion. Ability to perform all job duties and responsibilities. Requires excellent communication skills, both verbal and written. Must have expertise in profitability analysis and budgeting. Exhibits strong problem-solving skills in long-term and immediate situations. Benefits & Perks: Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH, YOURSELF, WEALTH, FAMILY, CAREER, and OTHERS.

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