Valon
About the Company
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We are a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. We built and operate our own mortgage servicing business, managing $110+ billion in loans, to deeply understand the complexity of software in regulated industries. ValonOS is our unified platform that makes every process structured and programmable, positioned for the AI era. About the Role
Valon is rolling out its AI-powered platform to large enterprise clients in a highly regulated, operationally complex industry. As a
Deployment Strategist , you’ll be at the center of this transformation—on the ground, with customers—bridging the gap between cutting-edge technology and real-world operational success. This is a hybrid role that blends strategy, product thinking, business operations, and technical problem-solving. You’ll work directly with enterprise clients, translating complex needs into scalable workflows, troubleshooting in real time, and partnering with internal engineering and product teams to ensure deployments succeed technically and organizationally. You’ll spend time onsite during critical moments, embedding with users, understanding nuanced challenges, and guiding implementation. This is an impact-driven, high-ownership role for someone who thrives in ambiguous environments and wants to help build something lasting. What You’ll Do
Support Enterprise Deployments: Support and manage the rollout of Valon’s platform across multiple client workstreams, driving adoption, usability, and long-term value. Solve Client Problems: Understand customer workflows, craft solutions that account for real-world constraints, and partner with forward-deployed engineers to build novel solutions — not just idealized specs. Partner with clients: Build relationships with customer stakeholders. Be present, thoughtful, and solutions-oriented during all phases of deployment. Enable overall deployment success through close partnerships with clients. Bridge Customers and Product: Translate ground-level learnings into actionable feedback for our internal product and engineering teams. Help shape the evolution of our platform. Document and Operationalize: Build internal playbooks, deployment tools, and reusable processes to scale future rollouts. Ideal Background
Experience in consulting, business operations, customer success, operations, or other fast-paced environments requiring structured problem solving and strategic communication. Strong analytical thinking—you’re comfortable breaking down ambiguous challenges and identifying the levers that matter. Execution mindset—you own problems end-to-end and bring urgency to delivering outcomes, not just analysis. Technical curiosity—you don’t need to write production code, but you’re eager to learn tools like SQL, Python, and workflow platforms to get the job done. Clear, confident communication, especially with cross-functional teams and external stakeholders. Willingness to travel and embed with customers (approx. 25–50%), especially during high-impact deployment phases. Nice to Have
Familiarity with enterprise software deployments, workflow design, or implementation strategy. Experience in regulated, operationally intense industries (e.g., financial services, healthcare, real estate). Exposure to AI, automation, or decision-support tools, even if not core to past work. Comfort navigating legacy systems and customer environments that aren’t tech-first. Why Join the Deployment Strategy Team?
Be part of a small, high-trust team tackling some of the hardest implementation problems in modern enterprise software. Get on-the-ground exposure to real customer needs, and help shape how technology is delivered in environments that truly need it. Learn from a tight-knit group of experienced operators and product leaders, with mentorship and accelerated growth opportunities. Work at the intersection of product, strategy, and execution—this isn’t a ticket-taker role; you’ll own outcomes. Benefits
Compensation: competitive salary with equity and 401k; base salary range reflects multiple levels and will be set based on experience. Health & well-being: comprehensive medical, dental, and vision benefits. Commuter benefits: pre-tax deductions for public transportation, rideshare, and parking. Grow together: company-wide onboarding and ongoing learning opportunities including regular reviews with 360-degree feedback. Play together: quarterly budgets for team and company outings. Generous time off: flexible paid time off, sick days, and 11 company holidays. Parental leave: 12 weeks paid time off for both birthing and non-birthing parents. Throughout the interview process, emails will come from valon.com. We won’t ask for personally identifiable information during the interview process. If you have questions about an outreach, contact talent@valon.com. Valon is an equal opportunity employer committed to diversity and inclusion and hires based on qualifications, merit, and business needs.
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Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We are a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. We built and operate our own mortgage servicing business, managing $110+ billion in loans, to deeply understand the complexity of software in regulated industries. ValonOS is our unified platform that makes every process structured and programmable, positioned for the AI era. About the Role
Valon is rolling out its AI-powered platform to large enterprise clients in a highly regulated, operationally complex industry. As a
Deployment Strategist , you’ll be at the center of this transformation—on the ground, with customers—bridging the gap between cutting-edge technology and real-world operational success. This is a hybrid role that blends strategy, product thinking, business operations, and technical problem-solving. You’ll work directly with enterprise clients, translating complex needs into scalable workflows, troubleshooting in real time, and partnering with internal engineering and product teams to ensure deployments succeed technically and organizationally. You’ll spend time onsite during critical moments, embedding with users, understanding nuanced challenges, and guiding implementation. This is an impact-driven, high-ownership role for someone who thrives in ambiguous environments and wants to help build something lasting. What You’ll Do
Support Enterprise Deployments: Support and manage the rollout of Valon’s platform across multiple client workstreams, driving adoption, usability, and long-term value. Solve Client Problems: Understand customer workflows, craft solutions that account for real-world constraints, and partner with forward-deployed engineers to build novel solutions — not just idealized specs. Partner with clients: Build relationships with customer stakeholders. Be present, thoughtful, and solutions-oriented during all phases of deployment. Enable overall deployment success through close partnerships with clients. Bridge Customers and Product: Translate ground-level learnings into actionable feedback for our internal product and engineering teams. Help shape the evolution of our platform. Document and Operationalize: Build internal playbooks, deployment tools, and reusable processes to scale future rollouts. Ideal Background
Experience in consulting, business operations, customer success, operations, or other fast-paced environments requiring structured problem solving and strategic communication. Strong analytical thinking—you’re comfortable breaking down ambiguous challenges and identifying the levers that matter. Execution mindset—you own problems end-to-end and bring urgency to delivering outcomes, not just analysis. Technical curiosity—you don’t need to write production code, but you’re eager to learn tools like SQL, Python, and workflow platforms to get the job done. Clear, confident communication, especially with cross-functional teams and external stakeholders. Willingness to travel and embed with customers (approx. 25–50%), especially during high-impact deployment phases. Nice to Have
Familiarity with enterprise software deployments, workflow design, or implementation strategy. Experience in regulated, operationally intense industries (e.g., financial services, healthcare, real estate). Exposure to AI, automation, or decision-support tools, even if not core to past work. Comfort navigating legacy systems and customer environments that aren’t tech-first. Why Join the Deployment Strategy Team?
Be part of a small, high-trust team tackling some of the hardest implementation problems in modern enterprise software. Get on-the-ground exposure to real customer needs, and help shape how technology is delivered in environments that truly need it. Learn from a tight-knit group of experienced operators and product leaders, with mentorship and accelerated growth opportunities. Work at the intersection of product, strategy, and execution—this isn’t a ticket-taker role; you’ll own outcomes. Benefits
Compensation: competitive salary with equity and 401k; base salary range reflects multiple levels and will be set based on experience. Health & well-being: comprehensive medical, dental, and vision benefits. Commuter benefits: pre-tax deductions for public transportation, rideshare, and parking. Grow together: company-wide onboarding and ongoing learning opportunities including regular reviews with 360-degree feedback. Play together: quarterly budgets for team and company outings. Generous time off: flexible paid time off, sick days, and 11 company holidays. Parental leave: 12 weeks paid time off for both birthing and non-birthing parents. Throughout the interview process, emails will come from valon.com. We won’t ask for personally identifiable information during the interview process. If you have questions about an outreach, contact talent@valon.com. Valon is an equal opportunity employer committed to diversity and inclusion and hires based on qualifications, merit, and business needs.
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