Washington Marriott Capitol Hill
Front Desk Supervisor
Washington Marriott Capitol Hill, Washington, District of Columbia, us, 20022
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Front Desk Supervisor
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Washington Marriott Capitol Hill Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the
Front Desk Supervisor
role at
Washington Marriott Capitol Hill Washington Marriott Capitol Hill provided pay range
This range is provided by Washington Marriott Capitol Hill. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$24.00/hr - $24.50/hr Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Your Focus
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeeping activities such as balancing accounts and conducting audits. Make and confirm reservations. Promote Hersha Hospitality and brand-specific marketing programs. Greet guests immediately upon arrival; register and assign guests to hotel rooms. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Compute bills, collect payments, handle cash, and make change for guests. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management.
Your Background And Skills
Associate’s or Bachelor’s degree preferred. 1 to 3 years of related experience.
Work Environment and Context
Work schedule varies and may include working on all shifts, holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hotels and Motels Referrals increase your chances of interviewing at Washington Marriott Capitol Hill by 2x Get notified about new Front Desk Supervisor jobs in
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Front Desk Supervisor
role at
Washington Marriott Capitol Hill Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the
Front Desk Supervisor
role at
Washington Marriott Capitol Hill Washington Marriott Capitol Hill provided pay range
This range is provided by Washington Marriott Capitol Hill. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$24.00/hr - $24.50/hr Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Your Focus
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeeping activities such as balancing accounts and conducting audits. Make and confirm reservations. Promote Hersha Hospitality and brand-specific marketing programs. Greet guests immediately upon arrival; register and assign guests to hotel rooms. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Compute bills, collect payments, handle cash, and make change for guests. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management.
Your Background And Skills
Associate’s or Bachelor’s degree preferred. 1 to 3 years of related experience.
Work Environment and Context
Work schedule varies and may include working on all shifts, holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hotels and Motels Referrals increase your chances of interviewing at Washington Marriott Capitol Hill by 2x Get notified about new Front Desk Supervisor jobs in
Washington, DC . Washington, DC $60,000 - $70,000 3 months ago Area Director, Franchise Performance (Austin/San Antonio, Texas)
Washington DC-Baltimore Area $98,000 - $115,000 2 weeks ago Washington, DC $145,000 - $155,000 3 weeks ago Director of Events - Waldorf Astoria Washington DC
Washington, DC $95,000.00 - $110,000.00 1 day ago Area Director, Franchise Performance (Houston, TX)
Washington DC-Baltimore Area $98,000.00 - $115,000.00 1 week ago Washington, DC $72,000.00 - $82,000.00 1 week ago Director of Front Office - InterContinental Washington DC - The Wharf
Washington, DC $85,000.00 - $90,000.00 4 weeks ago Washington, DC $100,000.00 - $105,000.00 4 months ago Director of Hotel/Hotel General Manager - Maryland
Hanover, MD $99,000.00 - $123,000.00 3 weeks ago Director of Catering and Convention Services
Washington, DC $135,000.00 - $145,000.00 3 weeks ago Bethesda, MD $92,000.00 - $118,000.00 2 weeks ago Washington, DC $110,000.00 - $120,000.00 1 week ago Washington, DC $60,000.00 - $64,000.00 2 weeks ago Hotel Director of Business Travel - Hotel Washington
Washington DC-Baltimore Area $120,000.00 - $150,000.00 2 weeks ago Washington, DC $150,000.00 - $160,000.00 2 weeks ago Washington, DC $95,000.00 - $105,000.00 1 week ago Washington, DC $63,000.00 - $78,000.00 1 month ago Area Director, Franchise Performance (PA/NJ/NY)
Washington DC-Baltimore Area $85,000.00 - $115,000.00 2 weeks ago Washington, DC $112,000.00 - $116,000.00 1 week ago Washington, DC $63,000 - $78,000 1 month ago Washington, DC $146,000 - $192,000 1 day ago Event Operations Director - The Westin DC
Washington, DC $64,938 - $79,549 20 hours ago Area Director, Franchise Performance (MD/DC/VA)
Washington DC-Baltimore Area $98,000 - $115,000 2 weeks ago Area Director, Franchise Performance (Northern California)
Washington DC-Baltimore Area $98,000 - $115,000 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr