EXPRESS
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Overview PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, and effortless style for work, everyday wear, and special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. The company serves customers in over 400 Express stores and outlets, 50 Bonobos Guideshops, and online at express.com and bonobos.com.
Store Store Location: Santa Rosa
Responsibilities
Lead store operations on the sales floor and in the stockroom, and assist in training associates to deliver a great in-store shopping experience.
Develop and motivate associates to maximize sales potential; provide real-time coaching on floor operations, customer service, stockroom management, and standards execution.
Partner with Store Management to provide feedback on associate performance and assist in training on store operations, product, policies, and procedures.
Execute daily store operations and action plans to optimize results; ensure appropriate associate coverage for a positive customer experience.
Oversee checkout processes and assist with merchandise flow, including shipment, replenishment, and omni-channel operations.
Monitor customer service quality and build effective staff schedules to position the right associates at the right times.
Promote an environment focused on delivering strong in-store customer experiences and resolve customer service issues to positive outcomes.
Model and lead our customer experience standards; demonstrate expert knowledge of product, policies, promotions, and loyalty programs.
Support product launches, visual presentation, signage placement, and window changes as needed.
Perform other essential functions as directed by the supervisor.
Required Experience & Qualifications
Education: High School or equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Collaborative skills and ability to work well with a team
Ability to multitask and handle multiple customers and processes at once
Benefits and Compensation PHOENIX offers a range of benefits for full-time associates, including:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part-time associates, PHOENIX offers options through LIG Solutions for individual insurance coverage and may include paid sick leave and participation in 401(k) plans. Part-time associates may also receive an Express merchandise discount, participate in Learn & Earn, and choose voluntary benefits.
Actual compensation offered is dependent on factors including location, education, and experience.
Pay Range $19.25 - $26.30 per hour
Legal and Compliance An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms of employment on the basis of protected characteristics. PHOENIX hires individuals authorized for employment in the United States and provides reasonable accommodation to applicants with disabilities. For accommodations, contact AssociateRelations@Express.com.
PHOENIX does not accept unsolicited resumes or calls from third-party recruiters without a signed Master Service Agreement and HR approval.
Location: Santa Rosa, CA
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Overview PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, and effortless style for work, everyday wear, and special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. The company serves customers in over 400 Express stores and outlets, 50 Bonobos Guideshops, and online at express.com and bonobos.com.
Store Store Location: Santa Rosa
Responsibilities
Lead store operations on the sales floor and in the stockroom, and assist in training associates to deliver a great in-store shopping experience.
Develop and motivate associates to maximize sales potential; provide real-time coaching on floor operations, customer service, stockroom management, and standards execution.
Partner with Store Management to provide feedback on associate performance and assist in training on store operations, product, policies, and procedures.
Execute daily store operations and action plans to optimize results; ensure appropriate associate coverage for a positive customer experience.
Oversee checkout processes and assist with merchandise flow, including shipment, replenishment, and omni-channel operations.
Monitor customer service quality and build effective staff schedules to position the right associates at the right times.
Promote an environment focused on delivering strong in-store customer experiences and resolve customer service issues to positive outcomes.
Model and lead our customer experience standards; demonstrate expert knowledge of product, policies, promotions, and loyalty programs.
Support product launches, visual presentation, signage placement, and window changes as needed.
Perform other essential functions as directed by the supervisor.
Required Experience & Qualifications
Education: High School or equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Collaborative skills and ability to work well with a team
Ability to multitask and handle multiple customers and processes at once
Benefits and Compensation PHOENIX offers a range of benefits for full-time associates, including:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part-time associates, PHOENIX offers options through LIG Solutions for individual insurance coverage and may include paid sick leave and participation in 401(k) plans. Part-time associates may also receive an Express merchandise discount, participate in Learn & Earn, and choose voluntary benefits.
Actual compensation offered is dependent on factors including location, education, and experience.
Pay Range $19.25 - $26.30 per hour
Legal and Compliance An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms of employment on the basis of protected characteristics. PHOENIX hires individuals authorized for employment in the United States and provides reasonable accommodation to applicants with disabilities. For accommodations, contact AssociateRelations@Express.com.
PHOENIX does not accept unsolicited resumes or calls from third-party recruiters without a signed Master Service Agreement and HR approval.
Location: Santa Rosa, CA
#J-18808-Ljbffr