Macy's
Retail Cosmetics Sales Counter Manager - Trend Beauty, Ala Moana Center - Full T
Macy's, Honolulu, Hawaii, United States, 96814
Retail Cosmetics Sales Counter Manager - Trend Beauty, Ala Moana Center - Full Time
Base pay range: $18.98/hr - $29.33/hr
Be part of an amazing story. Macy’s is more than just a store. We’re a story that has inspired customers and colleagues for more than 160 years, featuring innovations, traditions, and a brand experience built on hospitality, service, and beauty expertise.
Job Overview As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You’ll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.
How Our Counter Managers Spend Their Day
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team, greet colleagues with warmth, and ensure your counter is polished, organized, and welcoming to customers. You review daily sales goals, stay informed on new launches, top‑performing products, and current beauty trends so you can lead with confidence and deliver exceptional service.
On the floor, you lead through action—welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
You help maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards. You support merchandising updates and keep the space visually appealing and welcoming.
You coach the team to share Loyalty benefits, ensure customers leave with everything they need, and end interactions with a sincere thank-you, often using the customer’s name.
You model collaboration, honesty, and care—supporting your peers so the whole team can better serve customers and communities.
You strive for continuous improvement, take pride in your work, achieve sales goals, and learn from others to deliver store and individual results.
Who You Are And What You Will Do
Deliver exceptional customer service through personalized consultations and expert product knowledge
Build lasting relationships with clients and drive client development through outreach and follow-up
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
Plan and execute in-store and vendor-led events to drive traffic and engagement
Maintain brand standards through proper merchandising, hygiene, and stock replenishment
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
Resolve customer concerns in a professional and customer-first manner
Stay informed on new launches, best-sellers, and beauty trends to support team education
Manage multiple priorities in a fast-paced environment with strong attention to detail
Demonstrate flexibility, sound judgment, and a passion for the beauty industry
3–5 years of relevant retail, beauty, or leadership experience preferred
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for extended periods, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching (including above eye level)
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and handheld devices, cash register operation, and ability to process transactions
What We Can Offer You Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, including comprehensive health and wellness coverage, a 401(k) match, paid time off and holidays, and opportunities for continuous learning and leadership development. You will also have the option to engage with Colleague Resource Groups and volunteer opportunities.
Some Additional Benefits We Offer Include
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
About Us This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, or designing a fashion-forward assortment, Macy’s offers opportunities to be part of memorable moments in people’s lives. Macy’s is an Equal Opportunity Employer committed to an inclusive work environment.
Join us and help write the next chapter in our story – Apply Today!
#J-18808-Ljbffr
Be part of an amazing story. Macy’s is more than just a store. We’re a story that has inspired customers and colleagues for more than 160 years, featuring innovations, traditions, and a brand experience built on hospitality, service, and beauty expertise.
Job Overview As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You’ll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.
How Our Counter Managers Spend Their Day
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team, greet colleagues with warmth, and ensure your counter is polished, organized, and welcoming to customers. You review daily sales goals, stay informed on new launches, top‑performing products, and current beauty trends so you can lead with confidence and deliver exceptional service.
On the floor, you lead through action—welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
You help maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards. You support merchandising updates and keep the space visually appealing and welcoming.
You coach the team to share Loyalty benefits, ensure customers leave with everything they need, and end interactions with a sincere thank-you, often using the customer’s name.
You model collaboration, honesty, and care—supporting your peers so the whole team can better serve customers and communities.
You strive for continuous improvement, take pride in your work, achieve sales goals, and learn from others to deliver store and individual results.
Who You Are And What You Will Do
Deliver exceptional customer service through personalized consultations and expert product knowledge
Build lasting relationships with clients and drive client development through outreach and follow-up
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
Plan and execute in-store and vendor-led events to drive traffic and engagement
Maintain brand standards through proper merchandising, hygiene, and stock replenishment
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
Resolve customer concerns in a professional and customer-first manner
Stay informed on new launches, best-sellers, and beauty trends to support team education
Manage multiple priorities in a fast-paced environment with strong attention to detail
Demonstrate flexibility, sound judgment, and a passion for the beauty industry
3–5 years of relevant retail, beauty, or leadership experience preferred
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for extended periods, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching (including above eye level)
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and handheld devices, cash register operation, and ability to process transactions
What We Can Offer You Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, including comprehensive health and wellness coverage, a 401(k) match, paid time off and holidays, and opportunities for continuous learning and leadership development. You will also have the option to engage with Colleague Resource Groups and volunteer opportunities.
Some Additional Benefits We Offer Include
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
About Us This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, or designing a fashion-forward assortment, Macy’s offers opportunities to be part of memorable moments in people’s lives. Macy’s is an Equal Opportunity Employer committed to an inclusive work environment.
Join us and help write the next chapter in our story – Apply Today!
#J-18808-Ljbffr