NuAxis Innovations
Overview
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. NuAxis is home to thinkers and doers who work hard and support each other. We believe happy employees do amazing work, so join our team now. We are currently seeking a talented and motivated
Technical Trainer
for a Full-Time position. Responsibilities
Understand, document, and update WMATA ITCS processes and changes to the processes. Document in a repository that tracks version control (e.g., SharePoint). Create, update, and archive knowledge base articles for support staff. Ensure updated artifacts are version controlled in the repository. Develop and update training materials for onboarding Tier I and Tier II staff. Conduct continuous training for Tier I and Tier II staff as needed. Coach Help Desk personnel, guiding, teaching, and implementing best business practices. Establish training plans and provide Help Desk personnel with refresher training as needed. Serve as a Knowledge Management Specialist to capture and publish help desk articles. Classify, tag, and prepare knowledge articles for approval and inclusion into the knowledge database. Respond to knowledge inquiries and promote relevant knowledge assets to defined populations. Ensure the effectiveness, productivity, and impact of the knowledge management system. Work with subject matter experts to develop knowledge assets or scripts for Help Desk analysts. Review scripts on a routine schedule to ensure articles are accurate and up to date. Utilize knowledge management reporting tools to identify scripts that are due for review. Education & Experience
Bachelor’s Degree (required) 5 years of experience in developing and delivering Help Desk or IT training, Help Desk process improvement, or Help Desk knowledge management. 2-3 years of experience in a technician, system administrator, or similar role ITILv3, HDI or equivalent (required) Additional Skills
Technical writing skills in the area of Standard Operating Procedures. Ability to perform gap analysis of training needs. Ability to build a training platform for virtual environments. Ability to collaborate with multiple teams to develop training per department needs. Managerial skill is a plus. People-oriented with patience and good listening Company Details
Our profile: We are an IT company focused on making people the center of federal IT solutions. We value going the extra mile to help our federal clients succeed and emphasize people over tools and products. Equal Opportunity & Compliance
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn more about our benefits and culture. Locations: Herndon, VA; Arlington, VA; Washington, DC; Tysons Corner, VA. Salary ranges vary by location.
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We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. NuAxis is home to thinkers and doers who work hard and support each other. We believe happy employees do amazing work, so join our team now. We are currently seeking a talented and motivated
Technical Trainer
for a Full-Time position. Responsibilities
Understand, document, and update WMATA ITCS processes and changes to the processes. Document in a repository that tracks version control (e.g., SharePoint). Create, update, and archive knowledge base articles for support staff. Ensure updated artifacts are version controlled in the repository. Develop and update training materials for onboarding Tier I and Tier II staff. Conduct continuous training for Tier I and Tier II staff as needed. Coach Help Desk personnel, guiding, teaching, and implementing best business practices. Establish training plans and provide Help Desk personnel with refresher training as needed. Serve as a Knowledge Management Specialist to capture and publish help desk articles. Classify, tag, and prepare knowledge articles for approval and inclusion into the knowledge database. Respond to knowledge inquiries and promote relevant knowledge assets to defined populations. Ensure the effectiveness, productivity, and impact of the knowledge management system. Work with subject matter experts to develop knowledge assets or scripts for Help Desk analysts. Review scripts on a routine schedule to ensure articles are accurate and up to date. Utilize knowledge management reporting tools to identify scripts that are due for review. Education & Experience
Bachelor’s Degree (required) 5 years of experience in developing and delivering Help Desk or IT training, Help Desk process improvement, or Help Desk knowledge management. 2-3 years of experience in a technician, system administrator, or similar role ITILv3, HDI or equivalent (required) Additional Skills
Technical writing skills in the area of Standard Operating Procedures. Ability to perform gap analysis of training needs. Ability to build a training platform for virtual environments. Ability to collaborate with multiple teams to develop training per department needs. Managerial skill is a plus. People-oriented with patience and good listening Company Details
Our profile: We are an IT company focused on making people the center of federal IT solutions. We value going the extra mile to help our federal clients succeed and emphasize people over tools and products. Equal Opportunity & Compliance
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn more about our benefits and culture. Locations: Herndon, VA; Arlington, VA; Washington, DC; Tysons Corner, VA. Salary ranges vary by location.
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