JLL
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
What this job involves –
As a Lead Facilities Coordinator, you'll be a key player in our hospitality-focused workplace, ensuring a seamless and positive experience for our client's Executives, employees, and guests every day. This is a dynamic, client-facing role for someone passionate about service, problem-solving, and contributing to an outstanding work environment. Job Responsibilities: Proactively manage and respond to Executive ticket requests, ensuring prompt resolution and high-level service. Build meaningful relationships with the Executive team, proactively anticipating their needs to exceed expectations. Serve as the primary liaison with the IFM Bay Lead, providing regular updates on ongoing initiatives and promptly escalating any concerns, ensuring a high degree of integration. Support IFM Bay Lead and RFMs with cost-conscious budget management as part of ticket management, including coordinating the proper financial approvals, as needed. Partner with the broader Experience team to foster a positive work culture and deliver high-touch customer service. Provide essential operational support through administrative tasks and work order management, ensuring all services are delivered with speed and responsiveness and consistently with SLAs and brand standards. Proactively identify and escalate potential risks to avoid any disruption to the client’s operations. Support and guide Facilities Coordinators, fostering effective communication and supporting their development, and ensuring accountability across the team. Share best practices and contribute to the overall development of the team, helping to build a future-forward organization. Collect, analyze, and report data-driven insights to ensure alignment with KPIs and help leadership with strategic initiatives. Continuously improve and innovate service delivery by supporting a future-forward organization through the adoption of best practices, new tools, and process improvements. Qualifications: Associate's or Bachelor's degree, preferred. 2-3 years of relevant experience in hospitality, facility/property management, or building operations. Exceptional customer service skills and professionalism with a passion for hospitality. Highly collaborative and possess strong verbal and written communication skills. Well-organized with strong time management skills and can prioritize multiple tasks in a fast-paced environment. Work independently and problem-solve creatively. Quickly adapt to new devices, technology, and applications. Proficient in Google Suite and Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook). Adhere to a professional appearance policy. Estimated compensation for this position:
$64,400.00 – $84,700.00 USD per year Location:
On-site – Sunnyvale, CA Equal Employment Opportunity policy : JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
#J-18808-Ljbffr
As a Lead Facilities Coordinator, you'll be a key player in our hospitality-focused workplace, ensuring a seamless and positive experience for our client's Executives, employees, and guests every day. This is a dynamic, client-facing role for someone passionate about service, problem-solving, and contributing to an outstanding work environment. Job Responsibilities: Proactively manage and respond to Executive ticket requests, ensuring prompt resolution and high-level service. Build meaningful relationships with the Executive team, proactively anticipating their needs to exceed expectations. Serve as the primary liaison with the IFM Bay Lead, providing regular updates on ongoing initiatives and promptly escalating any concerns, ensuring a high degree of integration. Support IFM Bay Lead and RFMs with cost-conscious budget management as part of ticket management, including coordinating the proper financial approvals, as needed. Partner with the broader Experience team to foster a positive work culture and deliver high-touch customer service. Provide essential operational support through administrative tasks and work order management, ensuring all services are delivered with speed and responsiveness and consistently with SLAs and brand standards. Proactively identify and escalate potential risks to avoid any disruption to the client’s operations. Support and guide Facilities Coordinators, fostering effective communication and supporting their development, and ensuring accountability across the team. Share best practices and contribute to the overall development of the team, helping to build a future-forward organization. Collect, analyze, and report data-driven insights to ensure alignment with KPIs and help leadership with strategic initiatives. Continuously improve and innovate service delivery by supporting a future-forward organization through the adoption of best practices, new tools, and process improvements. Qualifications: Associate's or Bachelor's degree, preferred. 2-3 years of relevant experience in hospitality, facility/property management, or building operations. Exceptional customer service skills and professionalism with a passion for hospitality. Highly collaborative and possess strong verbal and written communication skills. Well-organized with strong time management skills and can prioritize multiple tasks in a fast-paced environment. Work independently and problem-solve creatively. Quickly adapt to new devices, technology, and applications. Proficient in Google Suite and Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook). Adhere to a professional appearance policy. Estimated compensation for this position:
$64,400.00 – $84,700.00 USD per year Location:
On-site – Sunnyvale, CA Equal Employment Opportunity policy : JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
#J-18808-Ljbffr