Atlassian
Senior Principal - Customer Success, Strategic Accounts
Atlassian, San Francisco, California, United States, 94199
Senior Principal - Customer Success, Strategic Accounts
Atlassian can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually. Overview
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. We strive to design equitable, explainable, and competitive compensation programs. Responsibilities
Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys. Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams. Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders. AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations. Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams. Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience. Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value. Qualifications
10+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers. Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers. Demonstrated success in leading transformational initiatives that drive measurable customer outcomes. Experience with AI and digital transformation in enterprise environments. Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices. Proficiency with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools. Excellent problem-solving, communication, and stakeholder management skills. Compensation
Base pay range: $180,900.00/yr - $263,200.00/yr. This role may also be eligible for benefits, bonuses, commissions, and equity. Benefits & Perks
About Atlassian
We're motivated by a common goal: to unleash the potential of every team. We believe that the unique contributions of all Atlassians create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
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Atlassian can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually. Overview
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. We strive to design equitable, explainable, and competitive compensation programs. Responsibilities
Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys. Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams. Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders. AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations. Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams. Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience. Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value. Qualifications
10+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers. Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers. Demonstrated success in leading transformational initiatives that drive measurable customer outcomes. Experience with AI and digital transformation in enterprise environments. Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices. Proficiency with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools. Excellent problem-solving, communication, and stakeholder management skills. Compensation
Base pay range: $180,900.00/yr - $263,200.00/yr. This role may also be eligible for benefits, bonuses, commissions, and equity. Benefits & Perks
About Atlassian
We're motivated by a common goal: to unleash the potential of every team. We believe that the unique contributions of all Atlassians create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
#J-18808-Ljbffr