BioSpace
Overview
The Case Management Program Manager at the United States Pharmacopeia (USP) is responsible for managing the monograph production planning process, ensuring the efficient tracking, monitoring, and reporting of monograph production progress against established plans. This role involves coordinating cross-functional teams, implementing process improvements, and ensuring timely execution of monograph development in alignment with USP's strategic objectives. The Program Manager will develop robust case management workflows to track issues, mitigate risks, and support continuous improvement efforts. Responsibilities
Monograph Production Planning & Execution: Develop and maintain the monograph production plan, ensuring alignment with USP priorities, Program Unit Teams needs, and publication schedules. Collaborate with Program Unit Teams, Publication Team, Finance, and Executive stakeholders to establish realistic production plan, production timelines, and resource allocation for monograph development. Identify and escalate potential bottlenecks or challenges in monograph production to ensure timely resolution. Tracking, Monitoring & Reporting: Establish and oversee processes for tracking and monitoring monograph production against the approved plan. Generate regular reports and dashboards to provide leadership with visibility into monograph development progress, challenges, and trends. Develop performance metrics and key indicators to assess the efficiency of the monograph development pipeline. Case Management & Issue Resolution: Collaborate with Software Development Team to rapidly resolve case issues escalated by Program Unit Teams that impact adherence to production plan. Support the effective prioritization of enhancement requests for Case Management System. Drive/Support Case Management System enhancements to improve efficiency and quality of monograph production. Stakeholder Engagement & Process Improvement: Act as the primary liaison between Program Unit Teams, Publication Team, Finance, and Executive stakeholders to ensure transparency in monograph production. Identify opportunities for process improvement and recommend strategies to enhance efficiency, quality, and effectiveness in monograph development. Support training efforts and develop resources to enhance stakeholder understanding of monograph planning and case management processes. Qualifications
Education : The successful candidate will have a demonstrated understanding of our mission, commitment to inclusivity and equitable practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience: Bachelor’s degree required, preferably in life sciences, public health, or a related field. Experience : Minimum of 5-7 years of experience in program management, scientific operations, or manufacturing operations. Proven experience applying Lean methodologies (e.g., tiered accountability, value stream mapping, problem-solving frameworks) in a scientific/transactional setting. Strong track record of developing and executing production plans, tracking performance metrics, and driving process improvements. Skills & Competencies : Strong project management skills, including experience with production planning, issue tracking, and process improvement. Expertise in Lean tools and principles (e.g., A3 problem-solving, 5 Whys, Kaizen, PDCA cycles). Excellent analytical and data interpretation skills to track performance and recommend improvements. Strong interpersonal and communication skills to engage cross-functional teams and external stakeholders. Proficiency in project tracking software; proficiency in case management system is preferred. Ability to manage multiple priorities in a fast-paced, mission-driven environment. Additional Desired Preferences : Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Note: items listed in this section are not requirements nor disqualifiers for candidate consideration. Supervisory Responsibilities
No, this is an individual contributor role. Benefits & Compensation
USP provides benefits to protect you and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected. Compensation : Base Salary Range: USD $83,500.00 - $106,250.00 annually. Target Annual Bonus: varies based on level of role. Individual compensation packages are based on various factors unique to each candidate's skill set, experience, qualifications, equity, and other job-related reasons. Equal Opportunity : Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Case Management Program Manager at the United States Pharmacopeia (USP) is responsible for managing the monograph production planning process, ensuring the efficient tracking, monitoring, and reporting of monograph production progress against established plans. This role involves coordinating cross-functional teams, implementing process improvements, and ensuring timely execution of monograph development in alignment with USP's strategic objectives. The Program Manager will develop robust case management workflows to track issues, mitigate risks, and support continuous improvement efforts. Responsibilities
Monograph Production Planning & Execution: Develop and maintain the monograph production plan, ensuring alignment with USP priorities, Program Unit Teams needs, and publication schedules. Collaborate with Program Unit Teams, Publication Team, Finance, and Executive stakeholders to establish realistic production plan, production timelines, and resource allocation for monograph development. Identify and escalate potential bottlenecks or challenges in monograph production to ensure timely resolution. Tracking, Monitoring & Reporting: Establish and oversee processes for tracking and monitoring monograph production against the approved plan. Generate regular reports and dashboards to provide leadership with visibility into monograph development progress, challenges, and trends. Develop performance metrics and key indicators to assess the efficiency of the monograph development pipeline. Case Management & Issue Resolution: Collaborate with Software Development Team to rapidly resolve case issues escalated by Program Unit Teams that impact adherence to production plan. Support the effective prioritization of enhancement requests for Case Management System. Drive/Support Case Management System enhancements to improve efficiency and quality of monograph production. Stakeholder Engagement & Process Improvement: Act as the primary liaison between Program Unit Teams, Publication Team, Finance, and Executive stakeholders to ensure transparency in monograph production. Identify opportunities for process improvement and recommend strategies to enhance efficiency, quality, and effectiveness in monograph development. Support training efforts and develop resources to enhance stakeholder understanding of monograph planning and case management processes. Qualifications
Education : The successful candidate will have a demonstrated understanding of our mission, commitment to inclusivity and equitable practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience: Bachelor’s degree required, preferably in life sciences, public health, or a related field. Experience : Minimum of 5-7 years of experience in program management, scientific operations, or manufacturing operations. Proven experience applying Lean methodologies (e.g., tiered accountability, value stream mapping, problem-solving frameworks) in a scientific/transactional setting. Strong track record of developing and executing production plans, tracking performance metrics, and driving process improvements. Skills & Competencies : Strong project management skills, including experience with production planning, issue tracking, and process improvement. Expertise in Lean tools and principles (e.g., A3 problem-solving, 5 Whys, Kaizen, PDCA cycles). Excellent analytical and data interpretation skills to track performance and recommend improvements. Strong interpersonal and communication skills to engage cross-functional teams and external stakeholders. Proficiency in project tracking software; proficiency in case management system is preferred. Ability to manage multiple priorities in a fast-paced, mission-driven environment. Additional Desired Preferences : Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Note: items listed in this section are not requirements nor disqualifiers for candidate consideration. Supervisory Responsibilities
No, this is an individual contributor role. Benefits & Compensation
USP provides benefits to protect you and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected. Compensation : Base Salary Range: USD $83,500.00 - $106,250.00 annually. Target Annual Bonus: varies based on level of role. Individual compensation packages are based on various factors unique to each candidate's skill set, experience, qualifications, equity, and other job-related reasons. Equal Opportunity : Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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