Relo Metrics
Overview
Senior Customer Success Manager
at Relo Metrics. The Customer Success team focuses on helping clients achieve their business goals and recognizing ongoing value from our products. The Senior Customer Success Manager will manage a portfolio of Enterprise and SMB clients, drive retention and upsell, and partner with Marketing, Product, Sales, and Executive Leadership. Pay and About the Company
Base pay range:
$100,000.00/yr - $110,000.00/yr . Relo Metrics is an AI-powered, fast-growing global SaaS company focused on sports sponsorship analytics and client value delivery. Our platform provides insights to retain and grow revenue with dedicated client-facing support. Relo Metrics is a data-driven sponsor analytics platform that collaborates with leagues, clubs, agencies, and brands to optimize sponsorship investments. What You’ll Be Doing
Deliver value to a portfolio of key rights holder, agency, and brand clients through day-to-day account management and operational support that retains and grows accounts Act as the lead point of contact for assigned client accounts Develop annual account plans defining the roadmap for client and Relo success; advocate for internal resources to achieve success Detect, negotiate, and close up-sell and renewals Build strong, long-lasting client relationships and map strategic relationships among executives Guide clients in usage and maintenance of the platform to deliver ongoing value Monitor client performance on the platform to share best practices and identify new opportunities Serve as a secondary contact for inquiries and bug fix requests, collaborating with Data Ops and Support Manage high-impact requests or escalation action plans to completion Identify and define internal process and tool optimizations to strengthen delivery Communicate progress across functions and identify product/documentation opportunities Create and share client case studies with Marketing Maintain CRM data for visibility, alignment, and forecasting Qualifications
4–7 years’ experience managing a book of business in recurring revenue, including renewals and upsell Experience in account management and/or sponsorship/partnerships; SaaS/data or sports background preferred Proven ability to grow and expand revenue streams Professional experience in client engagement virtually and in-person Willingness to travel up to 25% Bachelor’s degree or higher Executive presence and ability to articulate value at all levels Entrepreneurial mindset for business strategy and customer success Strong problem solving and analytical skills with a continuous improvement mindset Outgoing, strategic, and execution-focused Customer-centric mindset What’s In It For You
Competitive base pay as part of a total rewards package including benefits and wellness. The estimated base pay range is
$100,000.00 - $110,000.00
annually. Actual amount may be higher or lower based on qualifications, location, and market conditions. The package may include a 401(k) retirement plan and potential bonus, commission, or stock incentives. Learn more about benefits at gumgum.com/benefits. Note: This position offers remote work or work-from-home options. Local residency may be considered based on business needs including client interaction, team interaction, and time zones. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Data Infrastructure and Analytics Referrals increase your chances of interviewing at Relo Metrics. Los Angeles, CA postings show typical ranges; please apply to learn more about specific openings.
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Senior Customer Success Manager
at Relo Metrics. The Customer Success team focuses on helping clients achieve their business goals and recognizing ongoing value from our products. The Senior Customer Success Manager will manage a portfolio of Enterprise and SMB clients, drive retention and upsell, and partner with Marketing, Product, Sales, and Executive Leadership. Pay and About the Company
Base pay range:
$100,000.00/yr - $110,000.00/yr . Relo Metrics is an AI-powered, fast-growing global SaaS company focused on sports sponsorship analytics and client value delivery. Our platform provides insights to retain and grow revenue with dedicated client-facing support. Relo Metrics is a data-driven sponsor analytics platform that collaborates with leagues, clubs, agencies, and brands to optimize sponsorship investments. What You’ll Be Doing
Deliver value to a portfolio of key rights holder, agency, and brand clients through day-to-day account management and operational support that retains and grows accounts Act as the lead point of contact for assigned client accounts Develop annual account plans defining the roadmap for client and Relo success; advocate for internal resources to achieve success Detect, negotiate, and close up-sell and renewals Build strong, long-lasting client relationships and map strategic relationships among executives Guide clients in usage and maintenance of the platform to deliver ongoing value Monitor client performance on the platform to share best practices and identify new opportunities Serve as a secondary contact for inquiries and bug fix requests, collaborating with Data Ops and Support Manage high-impact requests or escalation action plans to completion Identify and define internal process and tool optimizations to strengthen delivery Communicate progress across functions and identify product/documentation opportunities Create and share client case studies with Marketing Maintain CRM data for visibility, alignment, and forecasting Qualifications
4–7 years’ experience managing a book of business in recurring revenue, including renewals and upsell Experience in account management and/or sponsorship/partnerships; SaaS/data or sports background preferred Proven ability to grow and expand revenue streams Professional experience in client engagement virtually and in-person Willingness to travel up to 25% Bachelor’s degree or higher Executive presence and ability to articulate value at all levels Entrepreneurial mindset for business strategy and customer success Strong problem solving and analytical skills with a continuous improvement mindset Outgoing, strategic, and execution-focused Customer-centric mindset What’s In It For You
Competitive base pay as part of a total rewards package including benefits and wellness. The estimated base pay range is
$100,000.00 - $110,000.00
annually. Actual amount may be higher or lower based on qualifications, location, and market conditions. The package may include a 401(k) retirement plan and potential bonus, commission, or stock incentives. Learn more about benefits at gumgum.com/benefits. Note: This position offers remote work or work-from-home options. Local residency may be considered based on business needs including client interaction, team interaction, and time zones. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Data Infrastructure and Analytics Referrals increase your chances of interviewing at Relo Metrics. Los Angeles, CA postings show typical ranges; please apply to learn more about specific openings.
#J-18808-Ljbffr