PPRO
Overview
Get AI-powered advice on this job and more exclusive features. At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations — all united around one goal: to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether. Responsibilities
Lead technical implementations from pre-sales to go-live, acting as the primary technical contact. Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation. Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations. Support and grow client accounts, identifying opportunities and providing technical consultancy. Monitor post-go-live performance and drive continuous improvement through client feedback. Represent client needs internally, collaborating with support, engineering, and product teams. Help shape product development based on client feedback. Build strong client relationships, transforming customers into partners and managing their growth initiatives. Translate business needs into technical solutions and vice versa. Facilitate communication between technical and business teams. Lead issue resolution and ensure smooth operations. Qualifications
Minimum of 8 years of experience in a similar role. Experience in Payments in a technical/product role supporting external clients. BA/BS Degree in an IT-related discipline. Good understanding of how APIs operate and are documented. Experience with data tools such as Tableau, BigQuery, Looker Studio, or DataDog. Aptitude for enterprise-level troubleshooting, expectation management and relationship building. Strong customer acumen and ability to engage with technical teams. Influencing and collaboration skills to enhance innovation and efficiencies. Knowledge of the software development process. Nice-to-haves
Business-level language skills outside of English are a plus. Coding knowledge is a plus. Experience in a cross-functional, multi time zone environment asynchronously. What’s in it for you?
Remote working — Experience the freedom of remote working, enabling optimal work-life balance and contribution to a dynamic team. We offer an international work-from-abroad policy, enabling employees to work remotely in different locations for up to 30 days per year. Learning and Development — We offer a 700 USD annual budget to support your professional growth, leadership cafés, on-the-job training, and other opportunities to help you grow your skills. Insurance — We offer medical, dental and vision, disability, life, and travel insurance. Savings — Health Savings Account (HSA) and 401k plan to help you save for retirement and manage healthcare costs. Enhanced Family Leave — We offer enhanced family leave to support you during key life moments. Gym membership — We contribute toward your gym membership. Mental Health Platform — Access one-on-one therapy, chat therapy, courses, and guided meditations through a well-being platform. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development
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Get AI-powered advice on this job and more exclusive features. At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations — all united around one goal: to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether. Responsibilities
Lead technical implementations from pre-sales to go-live, acting as the primary technical contact. Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation. Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations. Support and grow client accounts, identifying opportunities and providing technical consultancy. Monitor post-go-live performance and drive continuous improvement through client feedback. Represent client needs internally, collaborating with support, engineering, and product teams. Help shape product development based on client feedback. Build strong client relationships, transforming customers into partners and managing their growth initiatives. Translate business needs into technical solutions and vice versa. Facilitate communication between technical and business teams. Lead issue resolution and ensure smooth operations. Qualifications
Minimum of 8 years of experience in a similar role. Experience in Payments in a technical/product role supporting external clients. BA/BS Degree in an IT-related discipline. Good understanding of how APIs operate and are documented. Experience with data tools such as Tableau, BigQuery, Looker Studio, or DataDog. Aptitude for enterprise-level troubleshooting, expectation management and relationship building. Strong customer acumen and ability to engage with technical teams. Influencing and collaboration skills to enhance innovation and efficiencies. Knowledge of the software development process. Nice-to-haves
Business-level language skills outside of English are a plus. Coding knowledge is a plus. Experience in a cross-functional, multi time zone environment asynchronously. What’s in it for you?
Remote working — Experience the freedom of remote working, enabling optimal work-life balance and contribution to a dynamic team. We offer an international work-from-abroad policy, enabling employees to work remotely in different locations for up to 30 days per year. Learning and Development — We offer a 700 USD annual budget to support your professional growth, leadership cafés, on-the-job training, and other opportunities to help you grow your skills. Insurance — We offer medical, dental and vision, disability, life, and travel insurance. Savings — Health Savings Account (HSA) and 401k plan to help you save for retirement and manage healthcare costs. Enhanced Family Leave — We offer enhanced family leave to support you during key life moments. Gym membership — We contribute toward your gym membership. Mental Health Platform — Access one-on-one therapy, chat therapy, courses, and guided meditations through a well-being platform. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development
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