Fairmont Hotels & Resorts
Seasonal Food and Beverage Operations Coordinator
Fairmont Hotels & Resorts, San Francisco, California, United States, 94199
Seasonal Food and Beverage Operations Coordinator
Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street. Fairmont is proud to be an Equal Opportunity Employer. EOE/M/F/D/V Job Description
Reporting to the Assistant Food & Beverage Director, responsibilities and essential job functions include but are not limited to the following: Act as a liaison between all other departments and the F&B management team, communicating information about Human Resources needs, Local 2 information, Events Services requests, VIP’s, Executive Office and last minute information Assist with all holiday activation reservation requests, including Holiday Tea, Festive Buffets, Dinners, Private Gingerbread House Dining, and Tonga Room events. Manage multiple high-volume email inboxes, promptly responding to guest inquiries and appropriately routing requests to the Outlet Sales Manager. Create, update, and monitor dining reservations through OpenTable, ensuring accuracy and maximization of covers. Conduct guest outreach via phone, email, and in person to assist both hotel and non-hotel guests with reservation needs including new bookings, cancellations, modifications, dietary requirements, special occasions, and other custom requests. Maintain and update outlet menus using Canva; assist with minor edits and ensure timely printing and distribution of updated versions. Write, research and prepare reports, documents, menus and letters as requested by the F&B management team Organize the Outlet Banquet Event Orders (BEO’s). Adjusting the BEO’s as needed daily with changes, daily distributions, Pop Ups, Revised etc. Attends BEO meeting as a support to F&B Leadership Team as requested and appropriate. Arrange monthly Colleague meeting for Food and Beverage meetings. Prepare “minutes” of all meetings and distribute to appropriate Departments. Reporting Engineering maintenance requests through the Royal Service System Maintain Communication boards with up to date and relevant information for Colleagues. Active Participation in Hotel Committees and Community projects. Other job related duties as assigned What Is In It For You
Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Qualifications
Proficient knowledge of Microsoft Office Refined verbal and written communication skills Excellent organizational skills Strong multi-tasking and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all time Physical Aspects of Position
Frequent standing and walking throughout shift Occasional kneeling, pushing, pulling, lifting up to 20lbs Occasional ascending or descending ladders, stairs and ramps Must have proof of eligibility to work in the United States.
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Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street. Fairmont is proud to be an Equal Opportunity Employer. EOE/M/F/D/V Job Description
Reporting to the Assistant Food & Beverage Director, responsibilities and essential job functions include but are not limited to the following: Act as a liaison between all other departments and the F&B management team, communicating information about Human Resources needs, Local 2 information, Events Services requests, VIP’s, Executive Office and last minute information Assist with all holiday activation reservation requests, including Holiday Tea, Festive Buffets, Dinners, Private Gingerbread House Dining, and Tonga Room events. Manage multiple high-volume email inboxes, promptly responding to guest inquiries and appropriately routing requests to the Outlet Sales Manager. Create, update, and monitor dining reservations through OpenTable, ensuring accuracy and maximization of covers. Conduct guest outreach via phone, email, and in person to assist both hotel and non-hotel guests with reservation needs including new bookings, cancellations, modifications, dietary requirements, special occasions, and other custom requests. Maintain and update outlet menus using Canva; assist with minor edits and ensure timely printing and distribution of updated versions. Write, research and prepare reports, documents, menus and letters as requested by the F&B management team Organize the Outlet Banquet Event Orders (BEO’s). Adjusting the BEO’s as needed daily with changes, daily distributions, Pop Ups, Revised etc. Attends BEO meeting as a support to F&B Leadership Team as requested and appropriate. Arrange monthly Colleague meeting for Food and Beverage meetings. Prepare “minutes” of all meetings and distribute to appropriate Departments. Reporting Engineering maintenance requests through the Royal Service System Maintain Communication boards with up to date and relevant information for Colleagues. Active Participation in Hotel Committees and Community projects. Other job related duties as assigned What Is In It For You
Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Qualifications
Proficient knowledge of Microsoft Office Refined verbal and written communication skills Excellent organizational skills Strong multi-tasking and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all time Physical Aspects of Position
Frequent standing and walking throughout shift Occasional kneeling, pushing, pulling, lifting up to 20lbs Occasional ascending or descending ladders, stairs and ramps Must have proof of eligibility to work in the United States.
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