Jacques Marie Mage
Role Overview
Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes. With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which reference and reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners' environment and wellbeing.
The Jacques Marie Mage Gallery Director is tasked with driving a culture of excellence by leading and developing a highly motivated team while ensuring an exceptional client experience that reflects the brand’s luxury heritage and craftsmanship. You will represent the Jacques Marie Mage brand story on the sales floor, engaging with clients to deliver personalized, high-touch service. In collaboration with the Retail Director, you will oversee store operations, sales performance, and brand representation, ensuring the gallery meets its business goals while maintaining the highest standards of service and aesthetics.
Key Responsibilities DELIVERY OF PERFORMANCE & KPI’S
Lead by example to foster growth and development of retail teams to achieve Gallery goals
Ensure daily Policy & Procedures and checklists are being adhered to
KPI’s: >30% appointment business, conversion, ATV & UPT
Strategic business analysis supported by weekly and monthly reporting to achieve results
Elevate and nurture existing client relationships to drive retention and repeat experiences
Establish and build the client base through new client recruitment and networking
CLIENT EXPERIENCE
Drive performance through client experience & CRM
Ensure consistent delivery of client experience
Strategic planning to ensure completion of CRM initiatives
Established appointment based business >30%
OPERATIONAL EXCELLENCE
Ensure operational excellence standards are adhered to
Gallery maintenance and aesthetic is consistently maintained
Manage T&A, scheduling, and payroll
TEAM DEVELOPMENT & TRAINING
Maintain and ignite a positive team culture within the Gallery
Ensure the team consistently represents JMM as a brand ambassador
Exude brand and product knowledge through storytelling
Identify key areas for improvement and development
Celebrate wins and successes
Key Requirements
3-5 years store management experience
Experience in a luxury environment
Proficient in Excel, Powerpoint, Microsoft Word, and Shopify
Impeccable speaking and communication skills
Maintains an entrepreneurial spirit and mentorship mentality
Ability to work under pressure and multitask
Experience working in a client based business
Optician license is a plus
Additional information Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
#J-18808-Ljbffr
The Jacques Marie Mage Gallery Director is tasked with driving a culture of excellence by leading and developing a highly motivated team while ensuring an exceptional client experience that reflects the brand’s luxury heritage and craftsmanship. You will represent the Jacques Marie Mage brand story on the sales floor, engaging with clients to deliver personalized, high-touch service. In collaboration with the Retail Director, you will oversee store operations, sales performance, and brand representation, ensuring the gallery meets its business goals while maintaining the highest standards of service and aesthetics.
Key Responsibilities DELIVERY OF PERFORMANCE & KPI’S
Lead by example to foster growth and development of retail teams to achieve Gallery goals
Ensure daily Policy & Procedures and checklists are being adhered to
KPI’s: >30% appointment business, conversion, ATV & UPT
Strategic business analysis supported by weekly and monthly reporting to achieve results
Elevate and nurture existing client relationships to drive retention and repeat experiences
Establish and build the client base through new client recruitment and networking
CLIENT EXPERIENCE
Drive performance through client experience & CRM
Ensure consistent delivery of client experience
Strategic planning to ensure completion of CRM initiatives
Established appointment based business >30%
OPERATIONAL EXCELLENCE
Ensure operational excellence standards are adhered to
Gallery maintenance and aesthetic is consistently maintained
Manage T&A, scheduling, and payroll
TEAM DEVELOPMENT & TRAINING
Maintain and ignite a positive team culture within the Gallery
Ensure the team consistently represents JMM as a brand ambassador
Exude brand and product knowledge through storytelling
Identify key areas for improvement and development
Celebrate wins and successes
Key Requirements
3-5 years store management experience
Experience in a luxury environment
Proficient in Excel, Powerpoint, Microsoft Word, and Shopify
Impeccable speaking and communication skills
Maintains an entrepreneurial spirit and mentorship mentality
Ability to work under pressure and multitask
Experience working in a client based business
Optician license is a plus
Additional information Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
#J-18808-Ljbffr