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Goodwin Recruiting

Senior Director of Operations JN -092025-166064

Goodwin Recruiting, Brentwood, Tennessee, United States, 37027

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Overview Senior Director of Operations to oversee multi-unit restaurant operations with a strong focus on excellence in service, team leadership, and operational efficiency. This role will drive performance across locations, ensure consistency, and create exceptional guest experiences.

Responsibilities

Oversee multi-unit restaurant operations with a focus on service excellence, guest experience, and operational efficiency.

Drive performance across all locations, ensuring consistency and quality.

Develop and implement SOPs to ensure consistent service, operational excellence, and guest satisfaction.

Hire, train, and mentor management teams, fostering a culture of accountability, growth, and collaboration.

Partner with senior leadership on sales-building initiatives, marketing activations, and community engagement strategies (as applicable).

Adapt to a hands-on, guest-focused approach with a passion for hospitality and innovation.

Benefits & Compensation

Competitive base salary of $100,000 annually

Comprehensive health insurance coverage

Paid time off and other perks

Career growth opportunities within a fast-growing hospitality group

Qualifications

7+ years of progressive leadership in hospitality operations, with multi-unit oversight preferred

Proven experience managing high-volume, full-service restaurants

Strong financial acumen with demonstrated success in managing P&L, labor, and COGS

Excellent communication and leadership skills with a track record of team development

Hands-on, guest-focused approach with a passion for hospitality and innovation

Flexibility to work evenings, weekends, and holidays as needed

Develop and implement SOPs that ensure consistent service, operational excellence, and guest satisfaction

Hire, train, and mentor management teams, fostering a culture of accountability, growth, and collaboration

Preferred Background & Skills

Experience in driving financial performance through effective P&L management, labor controls, and cost management

Ability to partner with senior leadership on sales-building initiatives, marketing activations, and community engagement strategies

Knowledge of compliance with health, safety, labor, and liquor regulations

Strong interpersonal skills to engage with guests and staff to reinforce brand values

Job ID: 166064

Emily Lauro

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Location: Brentwood, TN

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people and foster a diverse team. We strive to identify a broad slate of candidates and offer opportunities to qualified candidates.

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