unitQ
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Customer Support Specialist
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unitQ About UnitQ: At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels. Backed by leading investors such as Zendesk, Accel, and Google and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. About The Opportunity We’re looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from non-technical people, communicate resolutions to non-technical people in a timely manner, and have excellent follow-through and follow-up skills. Role Responsibilities:
Effectively follow up on open issues with customers or Customer Success and communicate the resolution Create and/or update client taxonomy in all stages of the client unitQ journey Act as an escalation point for all inbound cases from our clients and the Customer Success team Collaborate closely with cross-functional teams to enhance platform capabilities About You:
3-5+ years prior experience in a technical or customer support role required Demonstrated enthusiasm for understanding and applying AI, model, and manual solutions to client problems Previous experience with Zendesk CRM and Jira Act as an escalation point for all inbound cases from our clients, as well as the Customer Success team Monitor a set of customer accounts for breaks in activity and provide proactive outreach to troubleshoot data issues Self-driven with the ability to independently manage tasks and projects Nice to have:
Prior experience or knowledge of AI tools and machine learning Prior experience working at a technology company or start-up environment Benefits:
Flexible/unlimited vacation Comprehensive medical, dental, and vision 401(k) plan Life insurance and FSA plans Stock options Equinox gym membership or wellness stipend At unitQ, diversity drives innovation. We celebrate and welcome employees of different backgrounds, cultures, perspectives, and experiences. We’re committed to fostering an inclusive environment as our team grows. If you’re passionate about leveraging AI to drive product quality and customer experience and want to work in a fast-paced, collaborative setting, we’d love to hear from you!
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Customer Support Specialist
role at
unitQ About UnitQ: At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels. Backed by leading investors such as Zendesk, Accel, and Google and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. About The Opportunity We’re looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from non-technical people, communicate resolutions to non-technical people in a timely manner, and have excellent follow-through and follow-up skills. Role Responsibilities:
Effectively follow up on open issues with customers or Customer Success and communicate the resolution Create and/or update client taxonomy in all stages of the client unitQ journey Act as an escalation point for all inbound cases from our clients and the Customer Success team Collaborate closely with cross-functional teams to enhance platform capabilities About You:
3-5+ years prior experience in a technical or customer support role required Demonstrated enthusiasm for understanding and applying AI, model, and manual solutions to client problems Previous experience with Zendesk CRM and Jira Act as an escalation point for all inbound cases from our clients, as well as the Customer Success team Monitor a set of customer accounts for breaks in activity and provide proactive outreach to troubleshoot data issues Self-driven with the ability to independently manage tasks and projects Nice to have:
Prior experience or knowledge of AI tools and machine learning Prior experience working at a technology company or start-up environment Benefits:
Flexible/unlimited vacation Comprehensive medical, dental, and vision 401(k) plan Life insurance and FSA plans Stock options Equinox gym membership or wellness stipend At unitQ, diversity drives innovation. We celebrate and welcome employees of different backgrounds, cultures, perspectives, and experiences. We’re committed to fostering an inclusive environment as our team grows. If you’re passionate about leveraging AI to drive product quality and customer experience and want to work in a fast-paced, collaborative setting, we’d love to hear from you!
#J-18808-Ljbffr