Lake Quivira Country Club
This position serves as Chief Operating Officer of the club. Manage all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry.
Job Description
Implements general policies established by the Board of Directors; directs their administration and execution. As a partner with the Governing Board in advancing the club’s mission, the GM/COO discusses with the Board issues facing the club and identifies actual or anticipated problems. Apprises the Governing Board of trends, changing circumstances and unexpected occurrences that could result in making changes to the strategic plan. Reports member infractions to the Board for necessary action. Monitors long- and short-term objectives and financial reports and, in consultation with the Controller, prepares a financial plan for the club. Manages club cash flow and establishes controls to safeguard funds. Sets the standard for effective management and demonstrates a concern for the supervision and development of the staff. Plans, develops and approves specific operational policies, programs, procedures, methods, rules and regulations in concert with general policies. In conjunction with the Human Resources Director and department supervisors, establishes employee rules and regulations, work schedules, internal controls and a performance appraisal system. Coordinates the development of the club’s long-range and annual (business) plans in efforts to move toward the club’s mission. Develops, maintains and administers a sound organizational plan; initiates improvements as necessary. Establishes a basic personnel policy; initiates and monitors policies relating to personnel actions and training and professional development programs. Coordinates development of operating, cash, and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial statements; takes effective corrective action as required; approves vouchers before payment; prepares and makes financial reports to the board of directors. Coordinates and serves as ex-officio member of appropriate club committees. Welcomes new club members; “meets and greets” all club members as practical during their visits to the club. Develops ongoing dialogue and rapport with members through recognition, communication and follow-through. Provides advice and recommendations to the club’s President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans or budgets. Consistently assures that the club is operated in accordance with all applicable local, state and federal laws. Oversees the care and maintenance of all the club’s physical assets and facilities. Coordinates the marketing and member-relations programs to promote the club’s services and facilities to present and potential members. Ensures the highest standards for food, beverage, sports and recreation, entertainment and other club services. Establishes and monitors compliance with purchasing policies and procedures; reviews and approves purchasing procedures and requirements. Reviews and initiates programs to provide members with a variety of popular events. Works with subordinate department heads to schedule, supervise and direct the work of all club employees; confers with them about personnel-related matters including compensation, job changes and performance evaluation. Convenes and presides over meetings with department managers and conducts regular full staff meetings. Attends meetings of the club’s Executive Committee and Board of Directors. Participates in selected community activities to enhance the prestige of the club; broadens the scope of the club’s operation by fulfilling the public obligations of the club as a participating member of the community. Properly manages all aspects of the club’s activities to ensure and maintain the quality of products and services provided by the club. Serves as liaison between all management staff and the board. Coordinates inter- and intra-committee activities. Writes policy and rule directives or approves those written by department heads. Has ultimate authority over inter-departmental matters and implements policies concerning employee, employer relations. Develops, maintains and disseminates a basic management philosophy to guide all club personnel toward optimal operating results, employee morale and member satisfaction. Prepares reports and other support material for committee and board use. Negotiates and recommends board approval for contracts. Provides for and manages use of the club’s equipment, space and materials. Establishes and approves workloads, work methods and performance standards. Maintains relations with police, fire, liquor control board, health department and other governmental agencies. Directs purchasing, receiving, storage, issuing, preparation and control of all products, supplies and equipment. Coordinates as necessary arrangements for public functions and social gatherings including seating according to protocol and special courtesies extended to members and guests. Ensures proper cleanliness and sanitation of all club facilities and environments. Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports. Oversees risk management programs to ensure that adequate safety measures are in place to protect members, employees and club assets. Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement. Secures and protects the club’s assets, including intellectual property and brand, and enhances the brand equity. Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings. Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services to the club. Directs the writing and publishing of the club newsletter and plans for intra-club public relations. Maintains relations with local, state and national associations that promote the game of golf. Assists in the sale and transfer of club memberships. Position Summary
The General Manager (GM) of Q, Inc. is the Chief Operating Officer of Lake Quivira Country Club and its associated operations. As the senior-most staff member, the GM is responsible for executing the vision and mission set by the Board of Directors while delivering an exceptional experience for members through outstanding operational performance, strong financial stewardship, and empowered staff leadership. Key Responsibilities
I. Financial Stewardship
Deliver and exceed financial performance goals by meeting or improving upon the annual operating budget. Maintain capital discipline, ensuring all capital investments are executed on time and within board-approved budgets. Demonstrate effective managerial control of Q, Inc.’s finances, working closely with the Assistant General Manager – Finance/HR and Q, Inc.’s Treasurer. II. Leadership & Culture
Actively engage with the membership, building strong relationships and ensuring responsiveness to member needs, preferences, and feedback. Foster a positive, member-first culture throughout all staff levels—built on service excellence and a “Yes / I’ll try” attitude. Provide clear direction and measurable goals to direct reports, aligning department efforts with the club’s strategic objectives. Promote a culture of employee satisfaction, collaboration, and accountability; regularly assess staff performance and capabilities, recommending enhancements or changes to the Board as necessary. III. Operational Excellence
Ensure successful daily operations across all departments including golf, clubhouse, food & beverage, fitness, youth services, and maintenance. Oversee the on-time, on-budget execution of capital projects, collaborating with department heads, vendors, and committees as needed. Provide operational insights and improvements that enhance member experience, operational efficiency, and facility upkeep. IV. Governance & Strategic Counsel
Serve as the primary staff advisor to the Board of Directors, ensuring the Board is informed, aligned, and effectively positioned to govern. Provide thoughtful, resource-aware guidance to Committee Chairs to ensure their plans are actionable and realistically executable by staff. Collaborate with the Board and Committees to advance long-term member satisfaction and community value, particularly through enhancements to amenities, services, and club offerings. Qualifications
Bachelor’s degree required; advanced degree in Business, Hospitality, or Public Administration preferred. Minimum of 10+ years of senior management experience in private clubs, resorts, or comparable member-based organizations. Proven financial management expertise with responsibility for P&L, capital project oversight, and long-range planning. Demonstrated ability to lead diverse teams across multiple departments while fostering a unified service-oriented culture. Strong written and verbal communication skills; experienced in working with boards, committees, and a diverse member population. High level of emotional intelligence, diplomacy, and conflict resolution ability. Strong project management, organizational, and decision-making skills. Personal Characteristics
Visionary yet pragmatic leadership style Member-focused and approachable Culturally astute and tactful communicator Detail-oriented and proactive Accountable, ethical, and transparent
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Implements general policies established by the Board of Directors; directs their administration and execution. As a partner with the Governing Board in advancing the club’s mission, the GM/COO discusses with the Board issues facing the club and identifies actual or anticipated problems. Apprises the Governing Board of trends, changing circumstances and unexpected occurrences that could result in making changes to the strategic plan. Reports member infractions to the Board for necessary action. Monitors long- and short-term objectives and financial reports and, in consultation with the Controller, prepares a financial plan for the club. Manages club cash flow and establishes controls to safeguard funds. Sets the standard for effective management and demonstrates a concern for the supervision and development of the staff. Plans, develops and approves specific operational policies, programs, procedures, methods, rules and regulations in concert with general policies. In conjunction with the Human Resources Director and department supervisors, establishes employee rules and regulations, work schedules, internal controls and a performance appraisal system. Coordinates the development of the club’s long-range and annual (business) plans in efforts to move toward the club’s mission. Develops, maintains and administers a sound organizational plan; initiates improvements as necessary. Establishes a basic personnel policy; initiates and monitors policies relating to personnel actions and training and professional development programs. Coordinates development of operating, cash, and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial statements; takes effective corrective action as required; approves vouchers before payment; prepares and makes financial reports to the board of directors. Coordinates and serves as ex-officio member of appropriate club committees. Welcomes new club members; “meets and greets” all club members as practical during their visits to the club. Develops ongoing dialogue and rapport with members through recognition, communication and follow-through. Provides advice and recommendations to the club’s President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans or budgets. Consistently assures that the club is operated in accordance with all applicable local, state and federal laws. Oversees the care and maintenance of all the club’s physical assets and facilities. Coordinates the marketing and member-relations programs to promote the club’s services and facilities to present and potential members. Ensures the highest standards for food, beverage, sports and recreation, entertainment and other club services. Establishes and monitors compliance with purchasing policies and procedures; reviews and approves purchasing procedures and requirements. Reviews and initiates programs to provide members with a variety of popular events. Works with subordinate department heads to schedule, supervise and direct the work of all club employees; confers with them about personnel-related matters including compensation, job changes and performance evaluation. Convenes and presides over meetings with department managers and conducts regular full staff meetings. Attends meetings of the club’s Executive Committee and Board of Directors. Participates in selected community activities to enhance the prestige of the club; broadens the scope of the club’s operation by fulfilling the public obligations of the club as a participating member of the community. Properly manages all aspects of the club’s activities to ensure and maintain the quality of products and services provided by the club. Serves as liaison between all management staff and the board. Coordinates inter- and intra-committee activities. Writes policy and rule directives or approves those written by department heads. Has ultimate authority over inter-departmental matters and implements policies concerning employee, employer relations. Develops, maintains and disseminates a basic management philosophy to guide all club personnel toward optimal operating results, employee morale and member satisfaction. Prepares reports and other support material for committee and board use. Negotiates and recommends board approval for contracts. Provides for and manages use of the club’s equipment, space and materials. Establishes and approves workloads, work methods and performance standards. Maintains relations with police, fire, liquor control board, health department and other governmental agencies. Directs purchasing, receiving, storage, issuing, preparation and control of all products, supplies and equipment. Coordinates as necessary arrangements for public functions and social gatherings including seating according to protocol and special courtesies extended to members and guests. Ensures proper cleanliness and sanitation of all club facilities and environments. Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports. Oversees risk management programs to ensure that adequate safety measures are in place to protect members, employees and club assets. Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement. Secures and protects the club’s assets, including intellectual property and brand, and enhances the brand equity. Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings. Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services to the club. Directs the writing and publishing of the club newsletter and plans for intra-club public relations. Maintains relations with local, state and national associations that promote the game of golf. Assists in the sale and transfer of club memberships. Position Summary
The General Manager (GM) of Q, Inc. is the Chief Operating Officer of Lake Quivira Country Club and its associated operations. As the senior-most staff member, the GM is responsible for executing the vision and mission set by the Board of Directors while delivering an exceptional experience for members through outstanding operational performance, strong financial stewardship, and empowered staff leadership. Key Responsibilities
I. Financial Stewardship
Deliver and exceed financial performance goals by meeting or improving upon the annual operating budget. Maintain capital discipline, ensuring all capital investments are executed on time and within board-approved budgets. Demonstrate effective managerial control of Q, Inc.’s finances, working closely with the Assistant General Manager – Finance/HR and Q, Inc.’s Treasurer. II. Leadership & Culture
Actively engage with the membership, building strong relationships and ensuring responsiveness to member needs, preferences, and feedback. Foster a positive, member-first culture throughout all staff levels—built on service excellence and a “Yes / I’ll try” attitude. Provide clear direction and measurable goals to direct reports, aligning department efforts with the club’s strategic objectives. Promote a culture of employee satisfaction, collaboration, and accountability; regularly assess staff performance and capabilities, recommending enhancements or changes to the Board as necessary. III. Operational Excellence
Ensure successful daily operations across all departments including golf, clubhouse, food & beverage, fitness, youth services, and maintenance. Oversee the on-time, on-budget execution of capital projects, collaborating with department heads, vendors, and committees as needed. Provide operational insights and improvements that enhance member experience, operational efficiency, and facility upkeep. IV. Governance & Strategic Counsel
Serve as the primary staff advisor to the Board of Directors, ensuring the Board is informed, aligned, and effectively positioned to govern. Provide thoughtful, resource-aware guidance to Committee Chairs to ensure their plans are actionable and realistically executable by staff. Collaborate with the Board and Committees to advance long-term member satisfaction and community value, particularly through enhancements to amenities, services, and club offerings. Qualifications
Bachelor’s degree required; advanced degree in Business, Hospitality, or Public Administration preferred. Minimum of 10+ years of senior management experience in private clubs, resorts, or comparable member-based organizations. Proven financial management expertise with responsibility for P&L, capital project oversight, and long-range planning. Demonstrated ability to lead diverse teams across multiple departments while fostering a unified service-oriented culture. Strong written and verbal communication skills; experienced in working with boards, committees, and a diverse member population. High level of emotional intelligence, diplomacy, and conflict resolution ability. Strong project management, organizational, and decision-making skills. Personal Characteristics
Visionary yet pragmatic leadership style Member-focused and approachable Culturally astute and tactful communicator Detail-oriented and proactive Accountable, ethical, and transparent
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