Sigma
About The Role
Sigma is growing rapidly, and our Technical Support Engineering team is scaling to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. What You Will Be Doing
You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. Work closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance. Collaborate with cross-functional groups — backend, frontend, devops, design, product, and the go-to-market teams — to create a first-class experience for users of our product. Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes. Qualifications We Are Looking For
2+ years of industry experience supporting enterprise products for data analytics. Computer Science fundamentals. Strong domain expertise in databases and business intelligence. SQL proficiency with a solid grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and Sub-queries. SQL query performance troubleshooting and plan generation understanding. Proficient in data modeling concepts and able to chart data into logical visualizations. A proven track record of building trust with customers and resolving issues quickly. Excellent verbal and written communication skills. A desire to build scalable processes for issue resolution (documenting common patterns, building tooling for diagnosing issues, etc.). Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution. Desire to be a great teammate and have fun at work. Highly Desirable Skills & Experiences
Experience supporting a cloud service in production. Experience with Snowflake, Redshift, BigQuery. Knowledge of GCP, AWS. Startup experience. Additional Job Details
The base salary range for this position is $90k - $125k annually. Compensation may vary outside this range depending on factors such as qualifications, skills, competencies and experience. This role is eligible for an annual bonus, stock options, and a comprehensive benefits package. If you do not satisfy all listed requirements, we encourage you to apply. We are looking for people who are excited to grow and continuously improve how we do things. About Us
Sigma is the only cloud analytics and business intelligence tool empowering business teams to explore data, make better decisions, and avoid being limited to dashboards. The software leverages cloud data warehouses to analyze billions of rows of data instantly via a spreadsheet-like interface with no coding required. We offer collaboration tools, embedded analytics, and AI features such as forecasting, an AI copilot, and a notebook interface. Benefits For Our Full-Time Employees
Equity Generous health benefits Flexible time off policy Paid bonding time for new parents Traditional and Roth 401k Commuter and FSA benefits Lunch Program Dog-friendly office Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow. Note: We have an in-office work environment in all our offices in SF, NYC, and London.
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Sigma is growing rapidly, and our Technical Support Engineering team is scaling to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. What You Will Be Doing
You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. Work closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance. Collaborate with cross-functional groups — backend, frontend, devops, design, product, and the go-to-market teams — to create a first-class experience for users of our product. Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes. Qualifications We Are Looking For
2+ years of industry experience supporting enterprise products for data analytics. Computer Science fundamentals. Strong domain expertise in databases and business intelligence. SQL proficiency with a solid grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and Sub-queries. SQL query performance troubleshooting and plan generation understanding. Proficient in data modeling concepts and able to chart data into logical visualizations. A proven track record of building trust with customers and resolving issues quickly. Excellent verbal and written communication skills. A desire to build scalable processes for issue resolution (documenting common patterns, building tooling for diagnosing issues, etc.). Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution. Desire to be a great teammate and have fun at work. Highly Desirable Skills & Experiences
Experience supporting a cloud service in production. Experience with Snowflake, Redshift, BigQuery. Knowledge of GCP, AWS. Startup experience. Additional Job Details
The base salary range for this position is $90k - $125k annually. Compensation may vary outside this range depending on factors such as qualifications, skills, competencies and experience. This role is eligible for an annual bonus, stock options, and a comprehensive benefits package. If you do not satisfy all listed requirements, we encourage you to apply. We are looking for people who are excited to grow and continuously improve how we do things. About Us
Sigma is the only cloud analytics and business intelligence tool empowering business teams to explore data, make better decisions, and avoid being limited to dashboards. The software leverages cloud data warehouses to analyze billions of rows of data instantly via a spreadsheet-like interface with no coding required. We offer collaboration tools, embedded analytics, and AI features such as forecasting, an AI copilot, and a notebook interface. Benefits For Our Full-Time Employees
Equity Generous health benefits Flexible time off policy Paid bonding time for new parents Traditional and Roth 401k Commuter and FSA benefits Lunch Program Dog-friendly office Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow. Note: We have an in-office work environment in all our offices in SF, NYC, and London.
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