Zipcar
Overview
Location: DC, Philadelphia, Boston, or New York Zipcar is in search of a
Director, Regional Field Operations
to build and lead a team of logistics and service associates, launch new markets, provide leadership, deliver exceptional subscriber experience, maximize growth, and drive operational performance. This role will oversee all aspects of performance of an assigned region with a focus on standardization and scalability of process, as well as associate safety and quality of execution. The role offers autonomy and visibility within the organization and opportunities to shape the future of car ownership while helping to grow our organizational playbook and define our operations framework.
What you’ll do
Accountable for a regional P&L and Weekly Business Review, subscriber experience as measured by a net promoter score (NPS), and operational efficiency metrics.
Represent your region as a stakeholder for new market launches, determining staffing, vendor support, and fleet counts.
Provide leadership, direction, coaching, succession planning and merit/compensation reviews to market managers and teams across fleet operations, supply chain, maintenance & care.
Manage and improve processes and systems to deliver results consistently (operational excellence: KPI reporting and diagnosis, application of best practices and team development) across the region.
Partner with Marketing to support strategic partnerships in the region, as applicable.
Contribute to advancing operations across all regions in North America and represent regional opportunities and needs to other departments, helping build the future for operator tools and systems.
What you’ll love about being a Zipster in Operations
Collaborating with talented, passionate colleagues across a wide range of functional teams.
Being part of a company large enough to achieve big things together, yet small enough to make your mark.
Having immediate and direct impact on growth and profitability.
What drives success for this role
Bachelor’s degree or equivalent experience in related field required
5–10 years directly managing a P&L with general management responsibilities
Prior experience in operations for a complex organization providing a 24/7 service
Experience tracking the success of operational improvement programs with a focus on sustainable, organization-wide improvements
Adaptability to changes in the work environment and ability to manage competing demands
Self-direction, prioritization and efficient time management
Ability to identify staffing needs and hire key employees who contribute to organizational success
Problem-solving skills, information gathering, analysis, and ability to maintain confidentiality
Excellent verbal and written communication skills, capable of conveying information clearly at all levels
What tops off the tank
Competitive medical, dental, vision, life and disability insurance and other voluntary benefits
Generous paid time off, including holidays, vacation, personal, sick, volunteer and parental leave options
Tax-free benefit for public transportation or parking expenses
Bicycle reimbursement program
401(k) retirement plan
Free Zipcar membership and other discounts
Community involvement opportunities
Salary: The annual starting salary range for this position is $130,000-$140,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who are we? Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living. Zipcar is a subsidiary of Avis Budget Group, Inc. (Nasdaq: CAR).
The extra mile: We encourage Zipsters to bring their whole selves to work. We are proud to be an equal opportunity employer – M/F/D/V.
#J-18808-Ljbffr
Location: DC, Philadelphia, Boston, or New York Zipcar is in search of a
Director, Regional Field Operations
to build and lead a team of logistics and service associates, launch new markets, provide leadership, deliver exceptional subscriber experience, maximize growth, and drive operational performance. This role will oversee all aspects of performance of an assigned region with a focus on standardization and scalability of process, as well as associate safety and quality of execution. The role offers autonomy and visibility within the organization and opportunities to shape the future of car ownership while helping to grow our organizational playbook and define our operations framework.
What you’ll do
Accountable for a regional P&L and Weekly Business Review, subscriber experience as measured by a net promoter score (NPS), and operational efficiency metrics.
Represent your region as a stakeholder for new market launches, determining staffing, vendor support, and fleet counts.
Provide leadership, direction, coaching, succession planning and merit/compensation reviews to market managers and teams across fleet operations, supply chain, maintenance & care.
Manage and improve processes and systems to deliver results consistently (operational excellence: KPI reporting and diagnosis, application of best practices and team development) across the region.
Partner with Marketing to support strategic partnerships in the region, as applicable.
Contribute to advancing operations across all regions in North America and represent regional opportunities and needs to other departments, helping build the future for operator tools and systems.
What you’ll love about being a Zipster in Operations
Collaborating with talented, passionate colleagues across a wide range of functional teams.
Being part of a company large enough to achieve big things together, yet small enough to make your mark.
Having immediate and direct impact on growth and profitability.
What drives success for this role
Bachelor’s degree or equivalent experience in related field required
5–10 years directly managing a P&L with general management responsibilities
Prior experience in operations for a complex organization providing a 24/7 service
Experience tracking the success of operational improvement programs with a focus on sustainable, organization-wide improvements
Adaptability to changes in the work environment and ability to manage competing demands
Self-direction, prioritization and efficient time management
Ability to identify staffing needs and hire key employees who contribute to organizational success
Problem-solving skills, information gathering, analysis, and ability to maintain confidentiality
Excellent verbal and written communication skills, capable of conveying information clearly at all levels
What tops off the tank
Competitive medical, dental, vision, life and disability insurance and other voluntary benefits
Generous paid time off, including holidays, vacation, personal, sick, volunteer and parental leave options
Tax-free benefit for public transportation or parking expenses
Bicycle reimbursement program
401(k) retirement plan
Free Zipcar membership and other discounts
Community involvement opportunities
Salary: The annual starting salary range for this position is $130,000-$140,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who are we? Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living. Zipcar is a subsidiary of Avis Budget Group, Inc. (Nasdaq: CAR).
The extra mile: We encourage Zipsters to bring their whole selves to work. We are proud to be an equal opportunity employer – M/F/D/V.
#J-18808-Ljbffr