JLL
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
What this job involves -
As an Experience Manager, you'll be the heart of a hospitality-focused workplace, proactively delivering an exceptional daily experience for our client's Executives, employees and guests. Job Responsibilities - Serve as the single point of contact for the Executive team, addressing all inquiries and issues, including follow up to client employees, related to workplace services with speed and responsiveness. Build meaningful Executive team relationships, proactively anticipating their needs to exceed expectations. Go beyond problem-solving by proactively identifying opportunities to enhance the workplace. Design and execute programs, events, and thoughtful initiatives to foster community, using data-driven insights to increase employee engagement, and reduce friction in the day-to-day experience. Lead, equip, and inspire the Experience Team to deliver consistent, high-touch customer service. Foster a positive team culture and ensure accountability by mentoring and coaching team members, and facilitate the sharing of best practices to develop team capabilities for a future-forward organization. Drive operational rigor by developing and documenting standard operating procedures and updating playbooks. Ensure all programs and services are executed with speed and responsiveness, while consistently meeting and exceeding established KPIs and SLAs. Utilize data-driven insights to brief leadership on key developments, trends, potential operational risks, and contribute to the client's workplace strategy. Participate and take accountability for understanding operational quality issues and propose programmatic changes to enhance the workplace experience. Integrate seamlessly and drive collaboration with account teams, soft services partners (like janitorial and mailroom staff), and third-party vendors to ensure flawless service delivery and Executive experience. Provide operational support, including work order management and administrative tasks, while visibly engaging in the workplace. Promote a future-forward organization culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies. Proactively identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to client's operations occur. Qualifications - Associates or Bachelor's degree, preferred 3-5 years of relevant experience in hospitality, facility/property management, building operations, or commercial real estate. Possess exceptional customer service and interpersonal skills with a passion for hospitality. Highly collaborative professional with strong verbal and written communication skills. Well-organized, have strong time management skills, and can prioritize multiple tasks in a fast-paced environment. Work independently, problem-solve creatively, and quickly adapt to new technology. Lead by example, are highly cooperative and accountable, and are skilled at managing diverse teams. Ability to quickly adapt to new devices, technology, and applications. Proficient in Google Suite (Docs, Sheets, Slides, etc.) and Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook). Adhere to a professional appearance policy. Estimated compensation for this position:
94,000.00 - 124,000.00 USD per year Location:
On-site - Sunnyvale, CA Personalized benefits that support personal well-being and growth: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays JLL is an Equal Opportunity Employer
and is committed to working with and providing reasonable accommodations to individuals with disabilities. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
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As an Experience Manager, you'll be the heart of a hospitality-focused workplace, proactively delivering an exceptional daily experience for our client's Executives, employees and guests. Job Responsibilities - Serve as the single point of contact for the Executive team, addressing all inquiries and issues, including follow up to client employees, related to workplace services with speed and responsiveness. Build meaningful Executive team relationships, proactively anticipating their needs to exceed expectations. Go beyond problem-solving by proactively identifying opportunities to enhance the workplace. Design and execute programs, events, and thoughtful initiatives to foster community, using data-driven insights to increase employee engagement, and reduce friction in the day-to-day experience. Lead, equip, and inspire the Experience Team to deliver consistent, high-touch customer service. Foster a positive team culture and ensure accountability by mentoring and coaching team members, and facilitate the sharing of best practices to develop team capabilities for a future-forward organization. Drive operational rigor by developing and documenting standard operating procedures and updating playbooks. Ensure all programs and services are executed with speed and responsiveness, while consistently meeting and exceeding established KPIs and SLAs. Utilize data-driven insights to brief leadership on key developments, trends, potential operational risks, and contribute to the client's workplace strategy. Participate and take accountability for understanding operational quality issues and propose programmatic changes to enhance the workplace experience. Integrate seamlessly and drive collaboration with account teams, soft services partners (like janitorial and mailroom staff), and third-party vendors to ensure flawless service delivery and Executive experience. Provide operational support, including work order management and administrative tasks, while visibly engaging in the workplace. Promote a future-forward organization culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies. Proactively identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to client's operations occur. Qualifications - Associates or Bachelor's degree, preferred 3-5 years of relevant experience in hospitality, facility/property management, building operations, or commercial real estate. Possess exceptional customer service and interpersonal skills with a passion for hospitality. Highly collaborative professional with strong verbal and written communication skills. Well-organized, have strong time management skills, and can prioritize multiple tasks in a fast-paced environment. Work independently, problem-solve creatively, and quickly adapt to new technology. Lead by example, are highly cooperative and accountable, and are skilled at managing diverse teams. Ability to quickly adapt to new devices, technology, and applications. Proficient in Google Suite (Docs, Sheets, Slides, etc.) and Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook). Adhere to a professional appearance policy. Estimated compensation for this position:
94,000.00 - 124,000.00 USD per year Location:
On-site - Sunnyvale, CA Personalized benefits that support personal well-being and growth: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays JLL is an Equal Opportunity Employer
and is committed to working with and providing reasonable accommodations to individuals with disabilities. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
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