The World Bank
Manager, Experiences & Devices - ITSPR - req34498
The World Bank, Washington, District of Columbia, us, 20022
Overview
Manager, Experiences & Devices - ITSPR - req34498 Join to apply for the
Manager, Experiences & Devices - ITSPR - req34498
role at
The World Bank Job #: req34498 Organization: World Bank Sector: Information Technology Grade: GH Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Washington, DC, United States Required Language(s): English Closing Date:
10/21/2025 (11:59pm UTC) World Bank Group offers a unique opportunity to help client countries solve development challenges. The World Bank Group is a major source of funding and knowledge for developing countries, with a global partnership of five institutions dedicated to ending poverty on a livable planet. For more information, visit World Bank:
http://www.worldbank.org/ Position Overview
Provide leadership and strategic direction for device and room experiences. Own standards, lifecycle guardrails, and service design across PCs/mobility, meeting rooms/AV, special venues, printing, signage, and interpretation. Coordinate a distributed delivery model with ITSR1/2/3 (execution and adoption) and ITSDS (engineering and telemetry). Steward persona‑based journey improvements and optimize the PC Program to reduce time‑to‑value and elevate satisfaction. Duties & Responsibilities
Leadership, People & Stakeholders
— Lead with inclusion and executive presence. Recruit, develop, and manage performance of a multicultural, geographically distributed team; foster psychological safety, inclusion, and continuous improvement; distinguish performance Strategy, Personas & Journey Maps
— Define the blueprint for a predictable, inclusive experience. Own device and room standards, related personas and journey maps, exception governance, and lifecycle guardrails; maintain accessibility and safety baselines Publish experience roadmaps and quarterly reports; co‑own XLAs (experience level agreements) for device and room experiences with platform owners PC Program Optimization
— Deliver faster day‑one value and durable satisfaction. Align vendor strategy and device tiers with personas; apply factory imaging where applicable to shorten provisioning Tighten logistics and refresh planning; monitor device time‑to‑value and PC CSAT; drive continuous improvement with ITSDS and regional teams AV/VC Program Delivery
— Run programs that raise reliability and simplify use. Lead the Video Conferencing portfolio for standard conference rooms globally, ensure satisfactory user experience and optimize utilization Lead the Audio‑Visual and Video Conferencing (AV/VC) portfolio for special events rooms globally, used to host executive events, boardroom meetings and high‑profile public events Define user‑facing self‑service flows with Digital Workplace Engineering, ITSDS, and the Service Desk; coordinate with Regional Delivery Teams to drive rollout and coaching across regions Operations, Mobility & Vendors
— Govern the ecosystem that powers the experience. Lead a distributed workforce (standards architects, AV/VC engineering & operations, device/mobility lifecycle, vendor/CapEx) Oversee vendor governance (OEMs, AV designers/integrators, print providers); manage contracts and budget performance Manage global mobile plans (contracts, rate plans, roaming) and optimize cost and usage with Procurement/Finance; publish performance dashboards Partnerships
— Work across ITS and corporate partners to implement change at scale. With Enterprise Architecture and ITSDS, Digital Workplace Engineering on UX patterns, DEX telemetry, and knowledge governance inputs consumed by the Service Desk With Regional Delivery teams on last‑mile operations, adoption, pilot‑to‑scale loops, and user feedback closure; support hubs within existing COs and persona‑aligned device choices With GCS/SEC/ECR on facilities and event coordination for special venues First Year Accountabilities
— Within the first year, progress will be evident through: PC Program CSAT improved by deploying a second vendor for laptops, direct‑to‑user provisioning, and telemetry‑based lifecycle management Persona‑aligned journey maps baselined and published; prioritized improvements tracked to closure Experience Centers & Frontline convergence blueprint launched; walk‑in and mobility touchpoints converge into a single model in at least 2 locations Room reliability and setup time improvements; upgrades to special venues delivered on plan; readiness for flagship events Global mobile quality optimized without degrading experience Drive Agile Transformation and align the team with new Job Architecture Selection Criteria
— In addition to a strong work ethic and integrity, the leader will have presence to establish credibility with managers, peers, and stakeholders. Qualifications include: Master’s degree and 12+ years in a global IT organization, or equivalent At least 10 years of people leadership experience in a large global organization Experience with enterprise‑scale end‑user computing & mobility, AV/VC architecture & operations for rooms and venues; event technologies SAFe and Agile experience; SAFe certification required IT Asset management experience; IAITAM CAMP or equivalent certifications preferred Mobility management, data protection for mobile endpoints Understanding of Enterprise Architecture, UX, and Journey Mapping (desirable) Culture Attributes Sense of Urgency – Anticipating and quickly reacting to stakeholder needs Thoughtful Risk Taking – Courageous decisions to push boundaries for impact Empowerment and Accountability – Act and hold others accountable for results The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub‑Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply. Seniority level
Director Employment type
Full-time Job function
Business Development and Sales Industries
International Trade and Development Referrals increase your chances of interviewing at The World Bank by 2x
#J-18808-Ljbffr
Manager, Experiences & Devices - ITSPR - req34498 Join to apply for the
Manager, Experiences & Devices - ITSPR - req34498
role at
The World Bank Job #: req34498 Organization: World Bank Sector: Information Technology Grade: GH Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Washington, DC, United States Required Language(s): English Closing Date:
10/21/2025 (11:59pm UTC) World Bank Group offers a unique opportunity to help client countries solve development challenges. The World Bank Group is a major source of funding and knowledge for developing countries, with a global partnership of five institutions dedicated to ending poverty on a livable planet. For more information, visit World Bank:
http://www.worldbank.org/ Position Overview
Provide leadership and strategic direction for device and room experiences. Own standards, lifecycle guardrails, and service design across PCs/mobility, meeting rooms/AV, special venues, printing, signage, and interpretation. Coordinate a distributed delivery model with ITSR1/2/3 (execution and adoption) and ITSDS (engineering and telemetry). Steward persona‑based journey improvements and optimize the PC Program to reduce time‑to‑value and elevate satisfaction. Duties & Responsibilities
Leadership, People & Stakeholders
— Lead with inclusion and executive presence. Recruit, develop, and manage performance of a multicultural, geographically distributed team; foster psychological safety, inclusion, and continuous improvement; distinguish performance Strategy, Personas & Journey Maps
— Define the blueprint for a predictable, inclusive experience. Own device and room standards, related personas and journey maps, exception governance, and lifecycle guardrails; maintain accessibility and safety baselines Publish experience roadmaps and quarterly reports; co‑own XLAs (experience level agreements) for device and room experiences with platform owners PC Program Optimization
— Deliver faster day‑one value and durable satisfaction. Align vendor strategy and device tiers with personas; apply factory imaging where applicable to shorten provisioning Tighten logistics and refresh planning; monitor device time‑to‑value and PC CSAT; drive continuous improvement with ITSDS and regional teams AV/VC Program Delivery
— Run programs that raise reliability and simplify use. Lead the Video Conferencing portfolio for standard conference rooms globally, ensure satisfactory user experience and optimize utilization Lead the Audio‑Visual and Video Conferencing (AV/VC) portfolio for special events rooms globally, used to host executive events, boardroom meetings and high‑profile public events Define user‑facing self‑service flows with Digital Workplace Engineering, ITSDS, and the Service Desk; coordinate with Regional Delivery Teams to drive rollout and coaching across regions Operations, Mobility & Vendors
— Govern the ecosystem that powers the experience. Lead a distributed workforce (standards architects, AV/VC engineering & operations, device/mobility lifecycle, vendor/CapEx) Oversee vendor governance (OEMs, AV designers/integrators, print providers); manage contracts and budget performance Manage global mobile plans (contracts, rate plans, roaming) and optimize cost and usage with Procurement/Finance; publish performance dashboards Partnerships
— Work across ITS and corporate partners to implement change at scale. With Enterprise Architecture and ITSDS, Digital Workplace Engineering on UX patterns, DEX telemetry, and knowledge governance inputs consumed by the Service Desk With Regional Delivery teams on last‑mile operations, adoption, pilot‑to‑scale loops, and user feedback closure; support hubs within existing COs and persona‑aligned device choices With GCS/SEC/ECR on facilities and event coordination for special venues First Year Accountabilities
— Within the first year, progress will be evident through: PC Program CSAT improved by deploying a second vendor for laptops, direct‑to‑user provisioning, and telemetry‑based lifecycle management Persona‑aligned journey maps baselined and published; prioritized improvements tracked to closure Experience Centers & Frontline convergence blueprint launched; walk‑in and mobility touchpoints converge into a single model in at least 2 locations Room reliability and setup time improvements; upgrades to special venues delivered on plan; readiness for flagship events Global mobile quality optimized without degrading experience Drive Agile Transformation and align the team with new Job Architecture Selection Criteria
— In addition to a strong work ethic and integrity, the leader will have presence to establish credibility with managers, peers, and stakeholders. Qualifications include: Master’s degree and 12+ years in a global IT organization, or equivalent At least 10 years of people leadership experience in a large global organization Experience with enterprise‑scale end‑user computing & mobility, AV/VC architecture & operations for rooms and venues; event technologies SAFe and Agile experience; SAFe certification required IT Asset management experience; IAITAM CAMP or equivalent certifications preferred Mobility management, data protection for mobile endpoints Understanding of Enterprise Architecture, UX, and Journey Mapping (desirable) Culture Attributes Sense of Urgency – Anticipating and quickly reacting to stakeholder needs Thoughtful Risk Taking – Courageous decisions to push boundaries for impact Empowerment and Accountability – Act and hold others accountable for results The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub‑Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply. Seniority level
Director Employment type
Full-time Job function
Business Development and Sales Industries
International Trade and Development Referrals increase your chances of interviewing at The World Bank by 2x
#J-18808-Ljbffr