Novartis
Director, PSC (Patient Support Center) Operations Insights
Novartis, East Hanover, New Jersey, us, 07936
Director, PSC (Patient Support Center) Operations Insights
The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. Reporting into the ED, Reimbursement Insights & Analytics, the Dir, PSC Operations Insights plays a crucial role in providing insights and data-driven analytics to support PSC Operations that align with the NVS’ mission to provide reimbursement support for patients and offices. Working closely with the NPS, Patient Support Center and various cross-functional teams across NPS and IDS, the Director, PSC Operations Insights drives analytical thought partnership to help enable eligible patients supported by the PSC to "start and stay" on Novartis medications as prescribed. This position will be located at East Hanover, NJ or Tempe, AZ site and will not have the ability to be located remotely. This position will require 15% travel as defined by the business (domestic and/ or international). About The Role
Key Responsibilities: Leading a team of analytics professionals across multiple US and ex-US locations, to study case progression along the PSC patient journey with the goal of driving optimal patient, caregiver and Health Care Provider (HCP) experiences Motivating and inspiring the team by fostering and celebrating an environment of continuous learning. Assessing and analyzing performance against enterprise SLAs, TA/brand KPIs, and agent-level productivity metrics; identifying opportunity areas across TAs and efficiencies for agent performance. Partnering with Disease State Teams (DSTs), NPS Platform Strategy to help monitor program performance through program transitions, new brand launches as well as Sales Force Product launches. Define pre-launch analytical needs including data assets, vendor partnerships, dashboards, reporting infrastructure, and resource planning Oversee and conduct complex analyses to address strategic questions and deliver actionable business recommendations through synthesized findings What You’ll Bring To The Role
Education:
Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA) Novartis seeks individual with extensive experience in Reimbursement Insights and analytics with a focus on call center / Patient Support Center analytics within the pharmaceutical industry. Essential Requirements: Minimum 8+ years of analytics experience, showcasing a continuous growth in both responsibility and accountability Minimum 5+ years of reimbursement center operational analytics experience; Experience in Patient service/reimbursement analytics, market access analytics, or other related strategic analytics and management consulting a plus Proven track record of supporting data-driven decision-making, including assessing and identifying the support needed to address complex business challenges and enable shaping of organizational strategy. Results oriented with excellent communication and collaboration skills Management experience preferably within a matrix environment or second line leader. Ability to build, inspire, motivate, coach and develop a team Comfortable working in ambiguity with the ability to challenge traditional thinking to solve problems Demonstrated abilities to influence without authority, lead teams and develop/foster relationships with senior leadership Novartis Compensation Summary
The salary for this position is expected to range between $185,500.00 and $344,500.00 per year. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
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The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. Reporting into the ED, Reimbursement Insights & Analytics, the Dir, PSC Operations Insights plays a crucial role in providing insights and data-driven analytics to support PSC Operations that align with the NVS’ mission to provide reimbursement support for patients and offices. Working closely with the NPS, Patient Support Center and various cross-functional teams across NPS and IDS, the Director, PSC Operations Insights drives analytical thought partnership to help enable eligible patients supported by the PSC to "start and stay" on Novartis medications as prescribed. This position will be located at East Hanover, NJ or Tempe, AZ site and will not have the ability to be located remotely. This position will require 15% travel as defined by the business (domestic and/ or international). About The Role
Key Responsibilities: Leading a team of analytics professionals across multiple US and ex-US locations, to study case progression along the PSC patient journey with the goal of driving optimal patient, caregiver and Health Care Provider (HCP) experiences Motivating and inspiring the team by fostering and celebrating an environment of continuous learning. Assessing and analyzing performance against enterprise SLAs, TA/brand KPIs, and agent-level productivity metrics; identifying opportunity areas across TAs and efficiencies for agent performance. Partnering with Disease State Teams (DSTs), NPS Platform Strategy to help monitor program performance through program transitions, new brand launches as well as Sales Force Product launches. Define pre-launch analytical needs including data assets, vendor partnerships, dashboards, reporting infrastructure, and resource planning Oversee and conduct complex analyses to address strategic questions and deliver actionable business recommendations through synthesized findings What You’ll Bring To The Role
Education:
Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA) Novartis seeks individual with extensive experience in Reimbursement Insights and analytics with a focus on call center / Patient Support Center analytics within the pharmaceutical industry. Essential Requirements: Minimum 8+ years of analytics experience, showcasing a continuous growth in both responsibility and accountability Minimum 5+ years of reimbursement center operational analytics experience; Experience in Patient service/reimbursement analytics, market access analytics, or other related strategic analytics and management consulting a plus Proven track record of supporting data-driven decision-making, including assessing and identifying the support needed to address complex business challenges and enable shaping of organizational strategy. Results oriented with excellent communication and collaboration skills Management experience preferably within a matrix environment or second line leader. Ability to build, inspire, motivate, coach and develop a team Comfortable working in ambiguity with the ability to challenge traditional thinking to solve problems Demonstrated abilities to influence without authority, lead teams and develop/foster relationships with senior leadership Novartis Compensation Summary
The salary for this position is expected to range between $185,500.00 and $344,500.00 per year. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
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