Rippling
Senior Manager, Implementation Talent
Rippling, San Francisco, California, United States, 94199
Overview Base pay range: $107,100.00/yr - $181,450.00/yr
Ensure all your application information is up to date and in order before applying for this opportunity. About Rippling: Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—and was named one of America’s best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. What you will need to know about the role: We are looking for a Sr. Manager, Talent Implementations to lead a team of 17+ members and drive the successful delivery of Talent solutions across Rippling’s client base. This leader will oversee end-to-end Talent onboarding, including Performance Management, Headcount Planning, Recruiting, Goals and Compensation Bands. You’ll partner cross-functionally with Sales, Product, Engineering, and Customer Success to refine processes, enhance client experiences, and ensure that Rippling delivers scalable, world-class implementations. Responsibilities
Own the strategy and execution of Talent implementations from client kickoff through go-live. Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues. Partner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes. Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support. Develop, monitor, and manage key performance metrics Build, maintain, and execute quarterly plans aligned with business objectives. Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and deliver high-quality implementation services to clients. Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations. Drive adoption of best practices in project management, change management, and client communication. Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services. Qualifications
10+ years of professional experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization At least 2 years of experience leading and developing people managers Deep understanding of systems and operations with B2B or B2C products Proven track record in hiring and overseeing distributed teams Proven track record of success in scaling teams and maintaining SLAs and other key performance metrics A data-driven approach to developing, tracking and optimizing performance metrics Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through Highly effective communicator with good people instincts and the ability to build trust with a diverse group inside and outside the company Eager for a hands-on role with initiative across a range of initiatives and the ability to learn quickly Highly organized, self-motivated, and detail-oriented with strong follow-through About The Team The Talent implementation team supports mid-market and enterprise customers harnessing the power of Rippling’s platform. Our team is spread across the USA and India and is expanding geographically. The team currently has two managers, two team leads and fifteen specialists. We collaborate closely with Sales, Product and Engineering to deliver a seamless experience to clients. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. The pay ranges for this role are: 113,400 - 181,450 USD per year (US Tier 2); 126,000 - 163,305 USD per year (US Tier 1); 107,100 - 154,232 USD per year (US Tier 3). Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Software Development
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Ensure all your application information is up to date and in order before applying for this opportunity. About Rippling: Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—and was named one of America’s best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. What you will need to know about the role: We are looking for a Sr. Manager, Talent Implementations to lead a team of 17+ members and drive the successful delivery of Talent solutions across Rippling’s client base. This leader will oversee end-to-end Talent onboarding, including Performance Management, Headcount Planning, Recruiting, Goals and Compensation Bands. You’ll partner cross-functionally with Sales, Product, Engineering, and Customer Success to refine processes, enhance client experiences, and ensure that Rippling delivers scalable, world-class implementations. Responsibilities
Own the strategy and execution of Talent implementations from client kickoff through go-live. Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues. Partner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes. Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support. Develop, monitor, and manage key performance metrics Build, maintain, and execute quarterly plans aligned with business objectives. Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and deliver high-quality implementation services to clients. Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations. Drive adoption of best practices in project management, change management, and client communication. Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services. Qualifications
10+ years of professional experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization At least 2 years of experience leading and developing people managers Deep understanding of systems and operations with B2B or B2C products Proven track record in hiring and overseeing distributed teams Proven track record of success in scaling teams and maintaining SLAs and other key performance metrics A data-driven approach to developing, tracking and optimizing performance metrics Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through Highly effective communicator with good people instincts and the ability to build trust with a diverse group inside and outside the company Eager for a hands-on role with initiative across a range of initiatives and the ability to learn quickly Highly organized, self-motivated, and detail-oriented with strong follow-through About The Team The Talent implementation team supports mid-market and enterprise customers harnessing the power of Rippling’s platform. Our team is spread across the USA and India and is expanding geographically. The team currently has two managers, two team leads and fifteen specialists. We collaborate closely with Sales, Product and Engineering to deliver a seamless experience to clients. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. The pay ranges for this role are: 113,400 - 181,450 USD per year (US Tier 2); 126,000 - 163,305 USD per year (US Tier 1); 107,100 - 154,232 USD per year (US Tier 3). Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Software Development
#J-18808-Ljbffr