The Intake and Diversion Coordinator plays a critical role in supporting families experiencing homelessness by serving as the first point of contact for the shelter. This position is responsible for managing the intake process, assessing eligibility, providing shelter diversions services and coordinating with shelter staff.
Key Responsibilities:
Client Intake & Assessment
- Conduct initial screenings and assessments to determine eligibility for shelter services
- During intake and screening, support clients in exploring and securing viable housing alternatives such as staying with friends or family as part of shelter diversion efforts
- Collect and enter accurate client information into the HMIS (Homeless Management Information System) or other databases
- Provide timely updates on the status of referrals in HMIS
- Maintain and update Client Name List
- Conduct orientations to explain shelter rules, expectations, and services available to families
- Coordinate move-in dates and ensure families are oriented upon entry
Case Coordination Support
- Work closely with case managers to share assessment information and support service planning
- Schedule and facilitate intake meetings
- Connect client with Residential Coordinators after intake is completed
Documentation & Reporting
- Generate reports and maintain compliance with agency, funder, and HMIS requirements
Collaboration & Communication
- Once a client exits, ensure all data is updated in HMIS database and that files are closed out and filed away appropriately
- Participate in team meetings, trainings, and coordinated entry discussions
- Support shelter operations as needed, including crisis response or coverage for front desk
- Attends meetings such as Intake Coordinator meeting
Requirements
Required:
- A bachelor's degree in human services/related field or commensurate experience
- 3+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence
- Proven ability to adapt and remain flexible in accordance with county guidelines
- Strong verbal and written communication skills
- Willingness to work evenings and weekends when needed
- Leadership and management experience is a plus
Preferred:
- Bilingual (English/Spanish) preferred
- Experience working in programs serving homeless families
- Experience working in a residential environment
- Current CPR/First aid certification
Physical Requirements:
- Annual TB Test is required
- Ability to sit or stand for long periods
- Ability to lift items weighing 10-20 pounds
Benefits
Benefits:
- 401K contributions with a 4% employer match
- Two Semi-Annual Team Building Events
Equal Employment Opportunity:
Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy:
Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.