Software Guidance & Assistance, Inc. (SGA, Inc.) is hiring: Data Analyst in San

Software Guidance & Assistance, Inc. (SGA, Inc.) is searching for a Data Analyst for a CONTRACT assignment with one of our premier SaaS clients. This position is hybrid in San Jose, CA.

Responsibilities

• Leverage clickstream data and transactional data to uncover insights based on customer journey
• Formulate hypotheses that could help unlock bottlenecks and drive better user experience on the platforms
• Collaborate with engineering, product and UX teams to identify the analytics instrumentation needed and validate the accuracy of the telemetry on staging and production environments
• Provide analytics requirements for conducting A/B tests and help with the test design, setup, detailed analysis and recommendations
• Develop compelling stories that convey the relevant synthesized insights to various internal partner audiences
• Partner with cross-functional teams (Engagement & Retention, Data Science, Finance, Engineering, Product, and Marketing) to drive growth in Document Cloud's Family of Products
• Leverage statistical and data science models to analyze and understand the end-to-end customer journey, from acquisition and conversion to engagement and retention
• Utilize dashboarding tools such as Power BI and Tableau for descriptive and diagnostic analyses

Required Skills

• 8 to 10 years of industry experience in data/business analysis or a related field; BA/BS in Actuarial Science, Statistics, Mathematics, Economics, Computer Science or other quantitative fields. Master’s degree is preferred.
• A strong proficiency in querying and manipulating large data sets for analytical purposes using SQL-like languages (Hive/Hadoop experience preferred)
• Familiarity with clickstream data (product usage) and big data platforms such as Hadoop
• 2-3 years' experience in conducting A/B testing
• Experience with programming languages such as Python, R
• Experience with data visualization tools such as Tableau/Power BI
• Statistical modelling in Microsoft Excel or Power Pivot
• Understanding of statistical modelling, machine learning, or data mining concepts, and a track record of solving problems with these methods
• Excellent communication (verbal and written), relationship skills, and a strong team player

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let’s work better together, we mean it. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

Note: This description reflects current responsibilities and requirements for the role. It does not include any external job posting references or extraneous postings.