Sports Marketing Ticketing Coordinator Job at Nashville Public Radio in San Fran

Crawford Group (www.crawfordgroup.com) is seeking a Sports Marketing Ticketing Coordinator to join our client's team. The Sports Marketing Ticketing Coordinator is an operations-focused role responsible for the end-to-end management of our customers' sports ticketing program. This position requires exceptional organizational skills, strong communication, and the ability to remain calm under pressure while supporting high-profile internal stakeholders and external customers. One will be the go-to resource for ticket management, troubleshooting, and event preparation, ensuring that every experience runs smoothly for attendees and stakeholders alike.

About Crawford Group. We are revolutionizing how marketing gets done! Crawford Group provides expert marketing, digital, creative, events, and communications talent solutions for marketers.

Our customers want flexibility in their workforce solutions and need experts with the skills and capabilities to deliver on revenue and pipeline growth through marketing activities. At Crawford Group we believe in developing collaborative customer relationships to create the best talent solution for their marketing organization’s needs.

Key Responsibilities

Ticket & Event Operations

• Manage daily monitoring and troubleshooting of inventory feed in Ticketmanager.
• Download, transfer, and track tickets from Ticketmanager to inventory.
• Partner with Ticketmanager help desk for escalated troubleshooting (calls may vary in length).
• Coordinate day-of and pre-game attendee ticket management, including last-minute transfers and issue resolution.
• Recall and redistribute tickets for cancellations or changes.

Customer & Stakeholder Support

• Serve as the primary point of contact for senior-level executives, stakeholders, and attendees.
• Create and distribute clear, polished “Know Before You Go” documents for events.
• Troubleshoot customer ticketing issues with Ticketmaster and provide timely solutions.
• Maintain professionalism and composure under high-pressure, fast-paced conditions.

Internal Operations & Communication

• Maintain and update the Sports Marketing Hospitality Calendar (Excel-based).
• Monitor and respond to the Sports Marketing help inbox (ticket inquiries, reservations, general support).
• Publish the weekly Sports Marketing Newsletter (events, highlights, hospitality updates).
• Collaborate with internal teams (sales, marketing, EAs, segment teams) to support event execution.

Event & Hospitality Support

• Partner with segment teams to coordinate in-suite logistics, catering, invitations, and host orientation.
• Support executive attendance by preparing customer attendee profiles.
• Provide resources and self-serve tools for non-segment stakeholders.
• Remain available during games for real-time support and troubleshooting.

Qualifications

• Proven ability to stay calm, organized, and solutions-oriented under pressure.
• Strong interpersonal and communication skills with the ability to “read the room” and work across multiple levels of an organization.
• Prior experience in customer service, hospitality, or client-facing support in high-pressure environments.
• Highly detail-oriented and disciplined in maintaining tidy, accurate records and documents.
• Strong technical proficiency with:
• Excel (tables, calendar tracking, clean formatting)
• Word (templates, professional document creation)
• SharePoint (uploading and editing documents)
• Nice to have: familiarity with Ticketmanager, Workfront, Splash.

Location: San Francisco Bay Area, CA

Duration: Full-time, consulting

Rate: $55 - $65/hour W-2 consultant of Crawford Group; benefits available if eligible (Our hourly ranges are determined based on skills, experience and location)

Committed to Diversity. We believe in approaching every interaction with honor, respect, and positive intent. Building diverse teams that foster creativity, innovative thinking, and opportunity for all. Ultimately, we know that our commitment to inclusion across race, gender, age, religion, identity, and experience drives us all forward every day.