Geisinger
Senior Director Provider Credentialing and Enrollment
Geisinger, Baltimore, Maryland, United States
Lead the design, implementation, and ongoing refinement of a centralized provider and facility credentialing and enrollment model across the enterprise.
Serve as the system's subject matter expert on credentialing and payer/facility enrollment NCQA/JCAHO regulations, delegated agreements, and payer requirements.
Key Responsibilities
Ensure alignment of credentialing and enrollment workflows with provider onboarding, privileging, HR, and revenue cycle systems (e.g., Epic, Workday, Symplr, VerityStream CredentialStream, MD-Staff, CAQH, PECOS, NPPES). Manage relationships and negotiations with third-party payers for delegated credentialing and facility enrollment. Partner with key stakeholders to set and monitor KPIs and service level expectations for provider readiness and enrollment turnaround times. Establish communication channels and reporting tools to provide visibility into provider enrollment status across the organization. Supervise credentialing and enrollment teams responsible for provider applications, CAQH maintenance, NPPES updates, PECOS submissions, and commercial payer enrollments. Monitor work queues (manual or electronic) for urgent enrollment items and escalations. Ensure timely and accurate submission of provider data to all applicable payers, including Medicare, Medicaid, and commercial plans. Coordinate with billing and denial management teams to resolve enrollment-related rejections or delays. Provide routine status updates to department chairs, finance leaders, and operational managers regarding pending credentialing/enrollment activity. Review and approve reports summarizing time-to-enroll, first billable date, clean submission rates, and enrollment aging. Oversee delegated credentialing audits and compliance with payer expectations. Evaluate process performance and implement continuous improvement initiatives to reduce delays or administrative burden. Lead cross-functional meetings with HR, Medical Staff Office, Revenue Management, and IT to ensure coordination and address systemic issues. Support organizational growth initiatives (e.g., new programs, acquisitions, provider group expansions) by forecasting credentialing/enrollment resource needs and readiness timelines. Qualifications
Certified Provider Credentialing Specialist (CPCS) – NAMSS preferred. Certified Professional in Medical Services Management (CPMSM) – NAMSS preferred. AAPC or HFMA credential with broader revenue cycle exposure preferred. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
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Ensure alignment of credentialing and enrollment workflows with provider onboarding, privileging, HR, and revenue cycle systems (e.g., Epic, Workday, Symplr, VerityStream CredentialStream, MD-Staff, CAQH, PECOS, NPPES). Manage relationships and negotiations with third-party payers for delegated credentialing and facility enrollment. Partner with key stakeholders to set and monitor KPIs and service level expectations for provider readiness and enrollment turnaround times. Establish communication channels and reporting tools to provide visibility into provider enrollment status across the organization. Supervise credentialing and enrollment teams responsible for provider applications, CAQH maintenance, NPPES updates, PECOS submissions, and commercial payer enrollments. Monitor work queues (manual or electronic) for urgent enrollment items and escalations. Ensure timely and accurate submission of provider data to all applicable payers, including Medicare, Medicaid, and commercial plans. Coordinate with billing and denial management teams to resolve enrollment-related rejections or delays. Provide routine status updates to department chairs, finance leaders, and operational managers regarding pending credentialing/enrollment activity. Review and approve reports summarizing time-to-enroll, first billable date, clean submission rates, and enrollment aging. Oversee delegated credentialing audits and compliance with payer expectations. Evaluate process performance and implement continuous improvement initiatives to reduce delays or administrative burden. Lead cross-functional meetings with HR, Medical Staff Office, Revenue Management, and IT to ensure coordination and address systemic issues. Support organizational growth initiatives (e.g., new programs, acquisitions, provider group expansions) by forecasting credentialing/enrollment resource needs and readiness timelines. Qualifications
Certified Provider Credentialing Specialist (CPCS) – NAMSS preferred. Certified Professional in Medical Services Management (CPMSM) – NAMSS preferred. AAPC or HFMA credential with broader revenue cycle exposure preferred. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
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