HCLTech is hiring: Quality Assurance Tester in Boston

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$56,000.00/yr - $106,000.00/yr

Direct message the job poster from HCLTech

8–15+ years of hands-on experience in QA testing for Contact Center, CCaaS, and CX platforms.

As a CX QA Engineer, you will be responsible for ensuring the quality and reliability of Contact Center applications across multiple platforms including Genesys Cloud, Cisco WxCC, NICE InContact, and Hosted IPIVR. You will work closely with developers, project managers, and stakeholders to plan, execute, and manage testing cycles using industry-standard tools and methodologies.

Key Responsibilities

• Conduct end-to-end QA testing for CX and VCC platforms.
• Collaborate with developers and project managers during kickoff meetings.
• Review and validate documentation including SOWs, call flows, and VUI documents.
• Design and execute test cases based on customer requirements using standard templates.
• Perform various testing types:
  • System Integration Testing (SIT)
  • Usability Testing
  • Acceptance Testing
  • Regression Testing
  • Black Box / White Box Testing
• Track defects and manage resolution using Jira.
• Use tools like Cyara and eCRATS for test automation and scheduling.
• Interface with customers during SIT/UAT phases.
• Monitor quality across releases and environments (QA, UAT, Production).
• Estimate effort and timelines based on historical data and project scope.

Required Skills & Technologies

• Testing Tools & Systems:
• HP ALM (Application Lifecycle Management)
• Jira
• Cyara
• eCRATS workflow system
• Call tracing tools
• CX Platforms:
• Genesys Cloud
• NICE InContact
• Hosted IPIVR
• Voice & Network Technologies:
• VoIP
• SBCaaS
• IVR Speech
• Agent Desktop

Certifications Required

• CSTE – Certified Software Test Engineer
• ISO 9001 – Quality Management Certification
• HP ALM
• Jira
• Cyara

Additional Skills

• Strong documentation and communication skills.
• Ability to work in a fast-paced, multi-platform environment.
• Experience with customer-facing testing and defect resolution.
• Familiarity with Unified Communications platforms (cloud and on-premises).
• Adaptability to evolving QA processes and tools.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

401(k)

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