Warehouse Lead Job at Hörmann North America in Murfreesboro

Job Summary

The Sales Center Warehouse Lead is responsible for a variety of warehouse tasks, including loading and unloading trucks and occasionally making deliveries as needed. This role requires leading and coordinating team activities, performing various tasks within the department, and ensuring efficient operations. Key responsibilities include inventory control, auditing, delegating tasks, establishing a cross-functional team, and adhering to and distributing standard work procedures. Additional duties may be assigned as necessary.

Major Responsibilities/Activities

Customer Service:

• Handle calls, address questions, and complaints.
• Process/handle customer returns.
• Develop and maintain a good rapport with customers.
• Provide excellent customer service and maintain a positive company image.

Inventory Management:

• Maintain and count inventory.
• Verify scrap levels and report daily.
• Assure quality standards are met for finished products and escalate items needing QC or supervisorial attention.

Shipping And Receiving:

• Prepare delivery documents, route sheets, and bills of lading.
• Plan shipment loads to ensure timely departures.
• Load and unload delivery vehicles.
• Direct traffic on the shipping dock for UPS, FedEx, LTL, and customer pick-ups.
• Perform pre-trip inspections of trucks and inform management of any issues.
• Operate trucks safely, adhering to speed limits and traffic laws.

Warehouse Operations:

• Review production schedule and work orders for the day.
• Ensure all movable stock (PITs) machinery are in working condition and escalate repair needs.
• Print daily expeditor sheets and communicate tasks to the team.
• Monitor work area to ensure compliance with company policies and procedures.
• Assure the warehouse is clean, organized, and safe.
• Perform heavy lifting as required.

Leadership And Coordination:

• Lead and coordinate warehouse activities.
• Provide work direction, coaching, mentoring, and training opportunities.
• Approve time off requests and timecards; write and administer performance reviews; administer corrective actions.
• Help facilitate continuous change and implement new projects and tools.
• Understand all tasks for each position to ensure thorough training and improvement.

Reporting And Communication:

• Report to the supervisor.
• Communicate effectively with team members and other departments.
• Develop and implement internal procedures and processes.

Minimum Requirements

• High School Diploma
• Previous lead and warehouse experience preferred but not required

Essential Mental/Physical Functions

• Be able to read and interpret, in English, job related documents
• Be able to maintain focus on tasks at hand with high level of attention to detail
• Have the ability to do simple math (add, subtract, divide and multiply)
• Must be able to identify products by way of work related documents such as pick lists, work orders, shipping documents, etc.
• Ability to stand, walk, bend, stoop, squat to perform loading/unloading assignment(s)
• Ability to lift a minimum of 75 lbs.
• Must have, or be able to obtain, a valid DOT physical card, as well as a valid Class C driver’s license
• Must have PC / Windows / Office skills, SAP software experience a plus
• Be able to pass a pre-employment DOT drug screen and background check
• No DUI or License suspensions in the last 5 years

Who We Are

Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.

Additional Comments

Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay. Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Manufacturing

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