Nextran Truck Centers is hiring: Receptionist in Orlando

We are hiring a Receptionist for the Service Department at Nextran Truck Centers in Orlando, FL. The receptionist serves as the first point of contact for customers seeking vehicle service, ensuring a welcoming experience and coordinating communication between customers and service staff. The role supports daily operations through administrative tasks, appointment scheduling, and delivering exceptional customer service.

Overview

Nextran Truck Centers is a network of commercial truck dealerships providing sales, parts, and service across the Southeast and Midwest United States. EEO Employer.

Key Responsibilities

• Greets customers warmly and professionally upon arrival
• Answers incoming calls, directs inquiries, and schedules service appointments
• Maintains accurate customer records and service logs
• Coordinates with service advisors and technicians to relay updates
• Handles customer concerns or escalates issues to appropriate personnel
• Processes payments and assists with invoicing when needed
• Keeps the reception area clean, organized, and stocked with materials
• Supports the service department with filing, data entry, and reporting tasks
• Confirms appointments and follows up on missed or rescheduled visits
• Assists with warranty paperwork or service documentation as needed
• Other duties as assigned

Skills & Qualifications

• High school diploma or equivalent; associate degree preferred
• 1–2 years of receptionist or customer service experience (automotive industry a plus)
• Strong communication skills, both verbal and written
• Proficient in Microsoft Office and dealership management systems
• Bilingual (English/Spanish) preferred for accessibility
• Ability to multitask in a fast-paced environment
• Professional demeanor and customer-first attitude

Work Schedule

• Full-time, Monday–Saturday (rotating Saturdays), with flexibility during peak service hours

Physical Demands

• Sitting/Standing: Ability to remain seated for extended periods while working at a computer or answering phones; occasional standing and walking to assist customers or retrieve documents
• Manual Dexterity: Frequent use of hands and fingers for typing, writing, handling paperwork, and operating office equipment
• Lifting/Carrying: Occasionally lift and carry items up to 20 pounds
• Reaching/Bending: Regular reaching at or below shoulder level; occasional bending or stooping
• Vision/Hearing: Ability to read printed materials and computer screens and hear/respond to inquiries
• Mobility: Ability to move throughout the dealership or service area to assist with customer flow

Work Environment

The work environment is usually low to moderate in noise. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Company & Benefits (selected)

Career paths, network of 30 dealerships, disability insurance, paid time off, life insurance, medical and dependent care FSA, 401(k) with match, company-paid holidays, EAP, and opportunities for professional growth.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Strategy/Planning and Information Technology
• Industries: Transportation/Trucking/Railroad

We are located in Winter Park/Orlando, FL, and the salary range varies by location and experience.

(Note: This description reflects the information available from the posting and is subject to change.)