Pueblo Community Health Center, Inc. is hiring: Receptionist in Pueblo

Overview

Job Title: Receptionist at Pueblo Community Health Center

Starting Pay Range: $16.33 - $19.21 an hour

Closing Date: Open until filled. Pueblo Community Health Center is a tobacco and drug free workplace. EOE.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life Insurance
• 403(b) Tax-Sheltered Annuity Plan
• Cafeteria 125 Flexible Spending Account

In addition to the benefits available through the Cafeteria 125 plan, Pueblo Community Health Center offers supplemental insurances and generous paid time off benefits including holidays and personal time off (PTO). The organization also contributes to the employee’s tax-sheltered annuity plan after one year of service.

Job Summary

Answer and direct telephone calls, schedule appointments, process paperwork for daily clinic operations, collect patient payments, assist and direct all contacts, provide excellent customer service, enter, verify and maintain patient billing information, and maintain confidentiality.

Reports to

Reception Manager

Supervision Exercised

None

Responsibilities

• Adhere to the guidelines and procedures of Pueblo Community Health Center, Inc.
• Provide Patient Information Form (PIF) for patients who present with changes in demographic information or for patients who are new to the Center; enter new patients into the practice management system and process necessary paperwork such as fee slips, schedules, reports, etc.
• Process patients through check-in for daily appointments.
• Update and maintain accurate billing information including payer information and patient demographics.
• Accurately schedule all necessary appointments.
• Assist patients and visitors in obtaining assistance throughout the Center.
• Obtain insurance cards (CICP, Medicaid and Medicare) and scan cards into the system; enter insurance information as necessary.
• Verify eligibility of patient insurance prior to scheduled appointments.
• Discuss insurance payor discrepancies with patients and instruct on resolution to ensure accurate billing information for visits.
• Collect co-pays and appropriate patient deposits, as well as past due balances, when possible.
• Maintain cash box and process credit card transactions; balance money collected with what is posted in the system.
• Work with Patient Accounts to maintain information, research problems, and resolve active account balances as assigned by Supervisor.
• Assist patients with billing questions.
• Open and close clinic reception daily; provide substitute coverage at all sites and during holidays/extended hours as needed.
• Uphold all Fiscal/Accounting policies and procedures regarding billing and collections.
• Perform general office duties such as recordkeeping, filing, copying, etc.
• Perform other duties as assigned.

Qualifications

• High School Diploma or Equivalent, required
• A minimum of one year experience in a medical office preferred
• Current BLS with skills demonstration CPR certification, REQUIRED for 1st Day
• Experience in appointment scheduling
• Experience in data entry helpful
• Experience in insurance billing helpful
• Required Travel: Infrequent travel may include limited local travel

Knowledge, Skills & Abilities

• Good typing skills and computer working knowledge; knowledge of ten-key; ability to use routine office equipment.
• Ability to count money, make change, and reconcile daily collections.
• Excellent public relations skills; ability to work in a multi-tasked environment.
• Conversational Spanish preferred (may be required depending on department needs).
• Ability to understand verbal information, communicate clearly, and compose written information.
• Ability to memorize and reason mathematically; analytical and problem-solving skills.
• Working knowledge of CPT and ICD-9-CM coding; knowledge of insurance billing helpful.

Physical Demands

The physical demands described here are representative of those that are typically required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent communication with employees and the public; exchange accurate information.
• Frequent retrieval and dissemination of information using written materials and electronic devices.
• Ability to operate computers and office productivity equipment; remain in a stationary position as needed.
• Occasional movement of objects up to 25 pounds.

Company’s website: www.Pueblochc.org

Note: The above duties are not all inclusive and are not intended to limit or define the duties that may be assigned.