Cashier Receptionist Job at National Association of Latino Healthcare Executives

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Overview

The cashier/receptionist is a member of the health care department team who functions under the direction, guidance, and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Requires extensive use of the computer.

Responsibilities

• Reception, Check-in, Check-out (where applicable)
• Greet and assist patients that present
• Follow appropriate patient registration/check-in policies and procedures
• Verify and/or update all demographic information, e.g., Personal Physician Selection, Language Preference
• Working knowledge of Health Plan coverage types (e.g., traditional, deductible)
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down
• Determine patients membership/benefits according to the benefit display
• Create accounts as necessary (e.g., workers compensation, confidential)
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Use notes function to document prepayments
• Obtain a patient medical record number when necessary
• Order Health Plan cards as needed
• Collect co-pays and fees; inform patients of available payment options
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Direct patients to the appropriate area after check-in
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable
• Follow procedures for registering exception-type patients (e.g., non-members, out-of-area health plan members, Medicare, Medi-Cal, industrial patients)
• Initiate and complete required forms for all appointments per policy
• Access information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes to collect revenue
• Assist patients by explaining co-pays/applicable fees, providing facility directions, and referring to other departments as needed
• Initiate and complete forms such as Release Of Information and Patient Financial Responsibility
• Track referrals to specialty care using the consultation/referral system where applicable
• Demonstrate knowledge of and apply Patient Administration Appointment Registration (PARRS)
• Maintain the patient will-call area box if applicable
• Communicate with clinical and business office staff as needed
• Cash handling, reconciliation, and deposit; comply with cash handling policies
• Safekeep change funds, revenue documents, and keys assigned for cash control
• Obtain, secure, and ensure sufficient denominations to provide change
• Reconcile shift and deposit funds and report discrepancies
• Other duties as assigned; working toward positive operational outcomes

Qualifications

• Experience in cashiering, patient check-in/check-out, or related reception/administrative duties in a healthcare setting is preferred
• Strong computer skills and ability to use registration and billing systems
• Excellent customer service and communication skills
• Ability to verify demographics, understand insurance benefits, and process co-pays
• Attention to detail and accuracy in data entry and cash handling

Senior/Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care

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