Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.
Responsibilities
- Creating a lasting impression
- Greeting the customer with a smile and eye contact and offering your name
- Interacting genuinely and naturally with the customer
- Act as an ambassador to the Insider Program
- Engaging customers in verbal and non-verbal conversation at Cashwrap and while in line
- Reading cues and determining customer’s needs
- Demonstrating a high level of integrity when capturing customer information and maintaining password confidentiality
- Performing cashier end-of-shift audits in partnership with store management
- Verifying/approving/Completing return processes in accordance with Policy
- Ensuring repairs are processed in accordance with Policy in partnership with management
- Ensuring damaged/scrap returns are labeled and ticketed in partnership with management
- Assisting in training and development of Cashiers in partnership with management
- Monitoring and reporting equipment issues to management
- Maintaining SKU integrity
- Maintaining Cashwrap organization and cleanliness
- Suggesting multiple add-ons and selling gift cards
- Maintaining media and cash accurately and in compliance with Policy
- Delivering product purchases to the customer appropriately
Knowledge, Skills, Abilities, and Attitudes
- Polite and friendly
- Positive attitude and energy
- Takes ownership of role
- High level of personal and professional integrity
- Highly collaborative
- Appropriate sense of urgency
- Remains balanced and focused and maintains composure under pressure
- Awareness of environment at all times
- Comfortable with technology; willingness and ability to learn new technology-based procedures; understanding of basic computer system operations
- Ability to handle customer concerns and answer their questions appropriately
- Ability to partner with management on customer issues
- Ability to multitask and prioritize
- Ability to adapt to each customer’s needs and style
- Ability to be efficient without compromising customer service
- Ability to speak knowledgeably about product
- Ability to communicate clearly to a wide variety of customers and overcome language barriers
- Ability to impact customer decisions
- Knowledge of when to be flexible and switch gears
- Knowledge of store policies and procedures; support of the porter program policies
Additional Requirements
- Experience: 1-3 years of previous cashier experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.
- Education: High school diploma or equivalent; college degree preferred.
- Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
- Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.
Company Information and Compliance
Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Coach is an equal opportunity and affirmative action employer.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Our Competencies for All Employees
- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with many new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; maintains effective relationships with customers.
- Dealing with Ambiguity: Adapts to change; can shift gears comfortably; can decide and act without having the total picture; handles risk and uncertainty well.
- Drive for Results: Exceeds goals; top performer; results-oriented.
- Interpersonal Savvy: Relates well to all kinds of people; builds rapport and effective relationships; uses diplomacy and tact.
- Learning on the Fly: Learns quickly in new problems; open to change; analyzes successes and failures for improvement; experiments and adapts quickly.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; anticipates future consequences; develops competitive strategies and plans.
- Developing Direct Reports and Others: Provides challenging tasks; supports career development; builds a development plan and executes it.
- Building Effective Teams: Creates strong morale and spirit; fosters open dialogue; defines success for the whole team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications as they relate to the position and are made without regard to legally protected characteristics.
ADA — Americans with Disabilities Act: Reasonable accommodations are provided. For accommodation requests, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
General: Benefits include health, dental, vision, life and disability insurance; 401(k); paid time off for wellness needs and vacations. Additional compensation details and store-specific benefits can be requested.