Lahey Health is hiring: Medical Assistant/Medical Secretary in Cambridge

Overview

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Responsibilities

• Medical assistant/Med secretary for Breast Surgery/Plastics programs. Ensures equipment in exam rooms is working each morning (e.g., otoscopes, blood pressure cuffs) and maintains appearance, cleanliness, and stock levels of examination rooms.
• Sterilizes instruments and maintains diagnostic equipment; follows OSHA guidelines for cleaning and disposing of hazardous materials.
• Provide direct patient care within MAPS' protocols for clinical assistants and assist nurses and providers with procedures per protocols.
• Triages phone calls relating to patient care from patients, nursing home staff, hospitals, other physician offices, labs, and pharmacies as requested by the clinical coordinator.
• Administers injections per protocols; performs procedures as directed; performs phlebotomy as necessary.
• Ensures lab requisitions include diagnoses per protocol.
• Prepares and replenishes supplies; maintains inventories and informs the office practice coordinator when orders are needed.
• Greets patients, determines medical needs, and responds accordingly; prepares new patient charts and records basic statistical data.
• Records patient complaints and vital signs accurately; prepares and drapes patients for examinations and assists with examinations as requested by the physician.
• Dispenses or administers medications and injections as directed by the physician and under supervision; maintains records of medication stock and notifies when stock needs replenishing.
• Assists in collection of specimens and instructs patients on preparation for tests when necessary.
• Records and maintains laboratory, x-ray, and EKG data in patient records as needed; schedules patients for special procedures and coordinates referrals and necessary patient preparations.
• Triages calls for physicians; phones in prescriptions; communicates test results and messages to patients; counsels patients on health maintenance and related issues as directed by the physician (e.g., cholesterol, diet, medications, inhalers).
• Attends staff meetings; provides clerical support as needed and maintains patient care logs to ensure lab tests and procedures are completed; reschedules as indicated.
• Reviews daily cancellations/no-shows and reschedules patients as clinically indicated; may float to other practices as staffing needs dictate.
• Works under the direction of the Group Practice Manager or designate; maintains appointment schedules and coordinates with hospital/practice departments, nursing homes, and community services.
• Schedules patient tests and examinations at various sites; educates patients on special preparations; informs patients of schedules and necessary preparations.
• Maintains patient medical records; responds to information requests; handles incoming calls for professional staff and coordinates coverage for emergencies.
• Prepares correspondence for patients and physicians; maintains office supplies and stock; rotates through check-in/check-out; verifies demographic and insurance information and collects co-payments with accurate cash logs.
• Schedules specialty appointments, processes referrals, and handles insurance inquiries; opens and processes mail; assists physicians with information inquiries and medical record copies.
• Coordinates patient visits with off-site practices to ensure timely care; communicates with primary care physicians for urgent care scheduling.
• Depending on location and specialty, coordinates hospital admissions and surgical procedures; communicates with OR scheduling, Pre-admission Review, and Admitting all diagnosis and insurance information; informs patients of arrangements.
• Reviews encounter forms for accuracy; provides CPT and ICD-10 coding; enters charges in IDX system and verifies data; assists patients with billing questions; acts as liaison between billing service and patients.

Qualifications

• High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable.
• Knowledge of medical terminology, word processing equipment, and personal computers.
• Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pretesting requirements helpful.
• Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD-10 coding. Knowledge of billing system helpful.
• Must be certified or willing to be certified in CPR.
• Excellent communication and interpersonal skills. Ability to work independently and follow directions. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. Word processing skills required.

Job Description

MEDICAL ASSISTANT/MED SECRETARY_MAH

Compliance

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

Equal Opportunity

Equal Opportunity Employer/Veterans/Disabled