Gainwell Technologies is hiring: Call Center Representative (Indianapolis, IN.)

Call Center Representative (Indianapolis, IN.) Hybrid

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Representative (Indianapolis, IN.) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Call Center hours of operation are 8:00am to 5:00pm, Monday thru Friday. New staff must be able to work any 8-hour shift assigned to them during business hours. Call Center operates on a hybrid work schedule, some days onsite are required each month.

Your role in our mission

• Providing the level of quality customer service that Gainwell and our client (the State of Indiana) expect with each phone call.
• Being knowledgeable and able to act as a resource for callers.
• A commitment to being on time, available and ready to assist callers when you begin your shift each day.
• The ability and willingness to work as part of a team to make sure that we reach our goals and performance standards.
• Understand that the Customer Assistance Call Center is often an intermediary between not only the providers and members that participate in Indiana’s Health Coverage Programs, but also between the other Gainwell departments that make up our account.

What We're Looking For

• 2 or more years of customer service experience in any industry
• A working knowledge of Microsoft products (Teams, Outlook, Edge, etc).
• A familiarity with using computers (laptops) and associated equipment (monitors, keyboard/mouse/docking stations)
• Ability to think critically, problem solve and multitask while taking phone calls.
• Ability to accept constructive feedback provided to each agent during monthly Quality Reviews and on an as needed basis.
• Ability to concisely document activities and make notes in our Medicaid Management Information System (MMIS) online
• Ability to follow Call Center procedures and protocol as outlined in Customer Assistance OPM (Operating Procedures Manual).

What You Should Expect In This Role

Call Center hours of operation are 8:00am to 5:00pm, Monday thru Friday. New staff must be able to work any 8 hour shift assigned to them during business hours. Call Center operates on a hybrid work schedule, some days onsite are required each month.

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.